Branch Manager – Wellness & Spa

Scottland Wellness, Inc.; San Juan; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive salary

Service charge

Government-mandated benefits

13th Month Pay

Career growth opportunities

Training and development opportunities

Employee discounts on spa services

Other company benefits upon regulariz​

Wellness staff discounts

Job summary

Scottland Wellness, Inc. is seeking a Branch Manager to oversee daily operations of the assigned branch, ensure excellent customer service, and drive sales and performance.

You will manage branch staff, monitor attendance and grooming, coordinate with Head Office, and ensure compliance with policies while maintaining branch upkeep and cash handling. The role requires 2-3 years of supervisory experience, strong leadership and communication skills, and a willingness to work weekends and flexible

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Management, or a related field is preferred.
• With at least 2-3 years of supervisory or managerial experience, preferably in wellness, spa, beauty, hospitality, retail, or service-related industries.
• Strong leadership and people-management skills.
• Excellent customer service and communication skills.
• Results-oriented and capable of achieving sales targets.
• Strong organizational and problem-solving skills.
• Able to handle customer concerns and employee-related matters professionally.
• Willing to work on weekends, holidays, and shifting schedules.
• Willing to be assigned to different branches as needed.

Responsibilities

• Oversee the day-to-day operations of the assigned branch.
• Ensure that branch sales and operational targets are consistently achieved.
• Lead, supervise, and motivate branch employees.
• Monitor employee attendance, punctuality, grooming, and overall performance.
• Ensure excellent customer service and guest satisfaction.
• Handle customer concerns and resolve issues professionally.
• Monitor branch sales, expenses, inventory, and other operational requirements.
• Ensure proper implementation of company policies, procedures, and standards.
• Conduct regular coaching and performance monitoring of team members.
• Coordinate with the Head Office regarding branch concerns, reports, staffing, and other operational matters.
• Ensure cleanliness, orderliness, and proper maintenance of the branch.
• Monitor the proper handling and safekeeping of cash and company property.
• Prepare and submit required branch reports accurately and on time.
• Identify operational concerns and recommend appropriate solutions.
• Perform other duties and responsibilities that may be assigned by management.

Skills

Leadership

Customer service

Communication

Sales orientation

Education

Bachelor's degree in business related field

Job description

JOB SUMMARY

We are looking for a Branch Manager who will oversee the overall operations of the assigned branch and ensure excellent customer service, efficient team performance, and achievement of sales and operational targets.

The Branch Manager will be responsible for managing branch employees, monitoring daily operations, handling customer concerns, and ensuring compliance with company policies and service standards.

DUTIES AND RESPONSIBILITIES

• Oversee the day-to-day operations of the assigned branch.

• Ensure that branch sales and operational targets are consistently achieved.

• Lead, supervise, and motivate branch employees.

• Monitor employee attendance, punctuality, grooming, and overall performance.

• Ensure excellent customer service and guest satisfaction.

• Handle customer concerns and resolve issues professionally.

• Monitor branch sales, expenses, inventory, and other operational requirements.

• Ensure proper implementation of company policies, procedures, and standards.

• Conduct regular coaching and performance monitoring of team members.

• Coordinate with the Head Office regarding branch concerns, reports, staffing, and other operational matters.

• Ensure cleanliness, orderliness, and proper maintenance of the branch.

• Monitor the proper handling and safekeeping of cash and company property.

• Prepare and submit required branch reports accurately and on time.

• Identify operational concerns and recommend appropriate solutions.

• Perform other duties and responsibilities that may be assigned by management.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Hospitality Management, Management, or a related field is preferred.

• With at least 2-3 years of supervisory or managerial experience, preferably in wellness, spa, beauty, hospitality, retail, or service-related industries.

• Strong leadership and people-management skills.

• Excellent customer service and communication skills.

• Results-oriented and capable of achieving sales targets.

• Strong organizational and problem-solving skills.

• Able to handle customer concerns and employee-related matters professionally.

• Willing to work on weekends, holidays, and shifting schedules.

• Willing to be assigned to different branches as needed.

WHAT WE OFFER

• Competitive salary

• Service charge

• Government-mandated benefits

• 13th Month Pay

• Career growth opportunities

• Training and development opportunities

• Employee discounts on spa services

• Other company benefits upon regularization