Branch Manager (Derma Clinic)

YSA Dermatology - Dentistry; Taguig; Sur place; PHP 300 000 - 520 000; Plein temps

Résumé du poste

YSA Dermatology - Dentistry is seeking a Personnel Management lead to supervise branch staff, schedule duties, and monitor performance across clinical and administrative functions.

You will drive sales initiatives, maintain patient records, and ensure high customer satisfaction with efficient operations. This role requires strong leadership, proactive problem-solving, and the ability to coordinate training and compliance across the team.

Qualifications

• Experience in clinic operations management.
• Strong leadership and staff development skills.
• Ability to set staff schedules and monitor performance.

Responsabilités

• Lead and motivate branch staff to perform duties.
• Assign and direct staff duties; monitor operations.
• Develop and implement sales and marketing strategies.
• Ensure 100% customer satisfaction and resolve complaints.
• Maintain accurate patient records and branch reports.
• Oversee administrative functions and compliance.
• Hold weekly staff meetings and provide minutes.

Connaissances

Leadership

Staff management

Scheduling

Training coordination

Description du poste

PERSONNEL MANAGEMENT

• Lead, inspire and motivate others to perform and develop in their respective duties.
• Assign, direct and manage staff duties.
• Determine staff schedules.
• In coordination with OM and Training Supervisor, recommends trainings and seminars for branch personnel and non-compliance issues.
• Continually monitor and evaluates staffs job performances (e.g., annual performance evaluation, periodical meetings, etc.,)
• Recommends staff for promotion or further development.
• Holds weekly staff meetings to closely monitor branch operations (e.g., sales, expenses, customer feedback, Management new directives and branch concerns) and submit notes/reports/minutes of meeting to the Operations Manager.

SALES AND MARKETING

• Formulates weekly strategies that will maximize or boost the sales of the branch then submit reports to the Operations Manager.
• Assist the Operations Manager in the establishment of sales and marketing programs (e.g., promos, tie-ups, etc.) in order to achieve branch sales targets.
• Supports on-going promotions and advertisements on products and services through suggestive selling to customers.
• Assure daily/monthly sales targets are met. Reach 100% of clinic target.

TREATMENT SERVICES

• Demonstrates and provides superior knowledge on products and treatment services needed by the customers.
• Attends and promptly addresses customer concerns (e.g., feedbacks, queries, comments and complaints, products return exchange)
• Oversee patient relationships and handle patient complaints.
• Reach 100% Customer satisfaction, 0% customer complaint.

ADMINISTRATIVE FUNCTIONS

• Ensure all patient information, scheduling and treatment charting in practo and google contacts are complete, concise and correct.
• Submits branch’s updates/reports (i.e., daily/weekly/monthly/yearly sales, branch scorecards, promotions evaluation report) to OM.
• Manage day-to-day operations of derma.
• Recommends and prepares branch requisitions (products, medicines, office supplies, clinic supplies, marketing supplies) as advised by the SCA/Stock Clerk.
• Manage clinic protocol.
• Ensures that all government permits are displayed and up-to-date.
• Know derma office contingency plan.
• Ensures that all machines/equipment's/medical instruments are in good condition and immediately reports if unserviceable already.
• Manage patient accounts.
• Implements proper Cashiering and Inventory Procedures in branch/es.
• Ensures that Cashier/Stock Clerk submits necessary reports (i.e., Daily Treasury Report, Daily/monthly Report, Charge Clips and attachments, and Petty Cash Liquidation).
• Prepare patient statements.
• Prepare materials / documents for the auditor.
• Take initiative to identify and execute ways to continually improve individual and practice performance.
• To the extent possible, help others perform their tasks when overloaded or backed up or otherwise increase the operational and emotional performance of the practice.

ADDITIONAL DUTIES

• Perform additional duties as assigned by the Operations Manager.