Branch Manager (Derma Clinic)

YSA Dermatology - Dentistry; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

YSA Dermatology - Dentistry is seeking a dedicated Personnel Manager to lead branch staff, optimize day-to-day operations, and ensure high levels of patient satisfaction. The role involves staff development, scheduling, and coordination with Operations for training and compliance.

Responsibilities include driving sales strategies, managing reports, and maintaining clinic protocols and permits. A proactive, customer-focused manager is essential for success in this dermatology clinic.

Responsibilities

• Lead, inspire and motivate others to perform and develop in their respective duties.
• Assign, direct and manage staff duties.
• Determine staff schedules.
• In coordination with OM and Training Supervisor, recommends trainings and seminars for branch personnel and non-compliance issues.
• Continually monitor and evaluates staffs job performances (e.g., annual performance evaluation, periodical meetings, etc.).
• Recommends staff for promotion or further development.
• Holds weekly staff meetings to closely monitor branch operations (sales, expenses, customer feedback, Management new directives and branch concerns) and submit notes/reports/minutes of meeting to the Operations Manager.
• Formulates weekly strategies that will maximize or boost the sales of the branch then submit reports to the Operations Manager.
• Assist the Operations Manager in the establishment of sales and marketing programs (promos, tie-ups, etc.) in order to achieve branch sales targets.
• Supports on-going promotions and advertisements on products and services through suggestive selling to customers.
• Assure daily/monthly sales targets are met. Reach 100% of clinic target.
• Demonstrates and provides superior knowledge on products and treatment services needed by the customers.
• Attends and promptly addresses customer concerns (e.g., feedbacks, queries, comments and complaints, products return exchange)
• Oversee patient relationships and handle patient complaints.
• Reach 100% Customer satisfaction, 0% customer complaint.
• Ensure all patient information, scheduling and treatment charting in practo and google contacts are complete, concise and correct.
• Submits branch’s updates/reports (i.e., daily/weekly/monthly/yearly sales, branch scorecards, promotions evaluation report) to OM.
• Manage day-to-day operations of derma.
• Recommends and prepares branch requisitions (products, medicines, office supplies, clinic supplies, marketing supplies) as advised by the SCA/Stock Clerk.
• Manage clinic protocol.
• Ensures that all government permits are displayed and up-to-date.
• Know derma office contingency plan.
• Ensures that all machines/equipment's/medical instruments are in good condition and immediately reports if unserviceable already.
• Manage patient accounts.
• Implements proper Cashiering and Inventory Procedures in branch/es.
• Ensures that Cashier/Stock Clerk submits necessary reports (i.e., Daily Treasury Report, Daily/monthly Report, Charge Clips and attachments, and Petty Cash Liquidation).
• Prepare patient statements.
• Prepare materials / documents for the auditor.
• Take initiative to identify and execute ways to continually improve individual and practice performance.
• To the extent possible, help others perform their tasks when overloaded or backed up or otherwise increase the operational and emotional performance of the practice.

Job description

PERSONNEL MANAGEMENT

• Lead, inspire and motivate others to perform and develop in their respective duties.
• Assign, direct and manage staff duties.
• Determine staff schedules.
• In coordination with OM and Training Supervisor, recommends trainings and seminars for branch personnel and non-compliance issues.
• Continually monitor and evaluates staffs job performances (e.g., annual performance evaluation, periodical meetings, etc.,)
• Recommends staff for promotion or further development.
• Holds weekly staff meetings to closely monitor branch operations (e.g., sales, expenses, customer feedback, Management new directives and branch concerns) and submit notes/reports/minutes of meeting to the Operations Manager.

SALES AND MARKETING

• Formulates weekly strategies that will maximize or boost the sales of the branch then submit reports to the Operations Manager.
• Assist the Operations Manager in the establishment of sales and marketing programs (e.g., promos, tie-ups, etc.) in order to achieve branch sales targets.
• Supports on-going promotions and advertisements on products and services through suggestive selling to customers.
• Assure daily/monthly sales targets are met. Reach 100% of clinic target.

TREATMENT SERVICES

• Demonstrates and provides superior knowledge on products and treatment services needed by the customers.
• Attends and promptly addresses customer concerns (e.g., feedbacks, queries, comments and complaints, products return exchange)
• Oversee patient relationships and handle patient complaints.
• Reach 100% Customer satisfaction, 0% customer complaint.

ADMINISTRATIVE FUNCTIONS

• Ensure all patient information, scheduling and treatment charting in practo and google contacts are complete, concise and correct.
• Submits branch’s updates/reports (i.e., daily/weekly/monthly/yearly sales, branch scorecards, promotions evaluation report) to OM.
• Manage day-to-day operations of derma.
• Recommends and prepares branch requisitions (products, medicines, office supplies, clinic supplies, marketing supplies) as advised by the SCA/Stock Clerk.
• Manage clinic protocol.
• Ensures that all government permits are displayed and up-to-date.
• Know derma office contingency plan.
• Ensures that all machines/equipment's/medical instruments are in good condition and immediately reports if unserviceable already.
• Manage patient accounts.
• Implements proper Cashiering and Inventory Procedures in branch/es.
• Ensures that Cashier/Stock Clerk submits necessary reports (i.e., Daily Treasury Report, Daily/monthly Report, Charge Clips and attachments, and Petty Cash Liquidation).
• Prepare patient statements.
• Prepare materials / documents for the auditor.
• Take initiative to identify and execute ways to continually improve individual and practice performance.
• To the extent possible, help others perform their tasks when overloaded or backed up or otherwise increase the operational and emotional performance of the practice.

ADDITIONAL DUTIES

• Perform additional duties as assigned by the Operations Manager.