Branch Manager

Belo Medical Group; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Belo Medical Group in Makati is seeking a Branch Manager to lead daily clinic operations, deliver outstanding patient experiences, and drive the achievement of business goals. You will manage the branch team, uphold service standards, coordinate schedules, and collaborate with the Managing Physician and Operations team to ensure smooth, compliant operations.

The role requires a four-year degree and at least three years of supervisory experience in service industries, with strong leadership and

Qualifications

• Graduate of any four-year college program.
• At least 3 years of supervisory or managerial experience in the service industry.
• Excellent leadership, interpersonal and customer service skills.

Responsibilities

• Oversee day-to-day clinic operations and ensure exceptional patient service.
• Lead and coach branch staff to maintain high performance.
• Handle patient inquiries and service recovery professionally.
• Coordinate clinic schedules to maximize efficiency and patient flow.
• Drive branch sales through customer retention and referrals.
• Ensure compliance with policies and patient care protocols.
• Maintain clinic cleanliness, safety, and appearance.
• Monitor equipment and coordinate preventive maintenance.
• Prepare branch reports and manage attendance and supplies.
• Collaborate with Managing Physician and Operations team.

Skills

Leadership

Customer service

Interpersonal skills

Organizational skills

Communication

Education

Bachelor's degree

Tools

MS Office

Job description

Are you a passionate leader with a talent for delivering exceptional customer experiences? Do you thrive in a fast-paced, service-oriented environment? If you have strong leadership skills and a passion for operational excellence, we'd love to have you join our team as a Branch Manager.

What You'll Do

As a Branch Manager, you will oversee the day-to-day operations of the clinic, ensuring exceptional patient service, efficient clinic operations, and achievement of business goals. You will lead the branch team, maintain operational standards, and create a positive experience for every patient.

Your key responsibilities include:

• Lead and manage the daily operations of the clinic.
• Deliver outstanding customer service and ensure a seamless patient experience.
• Handle patient inquiries, concerns, and service recovery professionally.
• Coordinate clinic schedules to maximize efficiency and patient flow.
• Drive branch sales through customer retention, referrals, and excellent service.
• Ensure compliance with company policies, operational standards, and Patient Care Management protocols.
• Maintain the cleanliness, safety, and overall appearance of the clinic.
• Monitor clinic equipment and coordinate preventive maintenance and repairs.
• Supervise, coach, and evaluate branch personnel to foster a high-performing team.
• Prepare branch reports, manage schedules, monitor attendance, and oversee office supply requirements.
• Collaborate with the Managing Physician and Operations team to achieve branch objectives.

What We're Looking For

• Graduate of any four-year college course.
• At least 3 years of experience in a supervisory or managerial role within the service industry.
• Excellent leadership, interpersonal, and customer service skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Willing to work onsite and provide support to other clinic branches when needed.

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