Branch Head: Growth, Ops & Customer Experience

Metrobank; Rizal; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Metrobank is seeking a Branch Head responsible for driving business growth, leading branch operations, and ensuring compliance with bank policies and regulations. The role includes implementing management strategies to enhance profitability and service quality, resolving complex customer issues through root-cause analysis, and managing team members.

Key duties also cover aligning operations with goals, expanding client base, and fostering a culture of integrity while upholding core values.

Qualifications

• Bachelor’s degree in Business Administration, Banking & Finance, Economics or related field.
• Master’s degree or relevant post-graduate studies is an advantage.

Responsibilities

• Drive business growth by aligning branch operations with institutional goals and sales targets.
• Deepen customer engagement through multi-product sales strategies and cross-selling opportunities.
• Expand client base by networking with local businesses and organizations to attract new clients.
• Increase profitability and service quality by monitoring market trends and customer needs.
• Mentor and develop branch staff to achieve sales and operational objectives.

Skills

Sales generation

Client relationship mgmt

Team leadership

Strategic thinking

Banking operations

Education

Bachelor’s degree in Business Administration, Banking & Finance, Economics

Master’s degree or relevant post-graduate studies

Job description

Metrobank is seeking a Branch Head responsible for driving business growth, leading branch operations, and ensuring compliance with bank policies and regulations. The role includes implementing management strategies to enhance profitability and service quality, resolving complex customer issues through root-cause analysis, and managing team members.

Key duties also cover aligning operations with goals, expanding client base, and fostering a culture of integrity while upholding core values.