Branch Growth Leader: Sales, Service & Ops

Metrobank

Quezon City

On-site

PHP 1,800,000 - 3,200,000

Full time

2 days ago

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Job summary

Metrobank is seeking a Branch Head in Metro Manila to drive business growth, oversee branch operations, and ensure strict compliance with bank policies and regulations. The role focuses on profitability, service quality, and risk management.

Responsibilities include executing sales strategies to meet targets for deposits and loans, expanding the client base through local networking, mentoring staff, resolving complex customer issues through root-cause analysis, and maintaining strong customer

Qualifications

Bachelor's degree in Business Administration, Banking & Finance, Economics, or related field.
Ten years in banking with at least five in a managerial or supervisory role.
Proven track record in sales generation, client relationships, and team leadership.
Experience overseeing full branch operations including customer service, compliance, and operational risk management.
Certifications in sales, leadership, or banking operations preferred but not required.

Responsibilities

Drive business growth and branch profitability while ensuring policy compliance.
Implement management strategies to enhance profitability and service quality.
Resolve complex customer issues via root-cause analysis to prevent recurrence.
Lead and manage branch team members.
Align operations with institutional goals and meet branch sales targets for deposits, loans, and other products.
Foster a performance-driven culture through mentoring and training of branch personnel.