Branch Growth & Client Relations Specialist

BDO Unibank; Manila; On-site; PHP 350,000 - 650,000; Full time

Job summary

BDO Unibank is seeking a Branch Client Relations Officer in Metro Manila to manage lobby operations and support the Branch Head in driving growth through marketing and cross-selling of banking products. The role involves identifying client needs, generating leads, and promoting banking and bancassurance solutions to strengthen client relationships.

Qualifications include a Bachelor's degree, at least three years of branch banking experience as an officer, proficiency in computer and business

Qualifications

• Bachelor's degree holder.
• With at least three years branch banking experience as an officer.
• Proficiency in computer and business applications.
• Chinese speaking.

Responsibilities

• Provide customer service to bank clients and actively assist.
• Manage lobby traffic and guide clients to digital channels.
• Approve and override transactions.
• Ensure compliance with the Bank's policies and procedures.

Skills

Customer service

Lobby management

Sales

Cross-selling

Chinese language

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

BDO Unibank is seeking a Branch Client Relations Officer in Metro Manila to manage lobby operations and support the Branch Head in driving growth through marketing and cross-selling of banking products. The role involves identifying client needs, generating leads, and promoting banking and bancassurance solutions to strengthen client relationships.

Qualifications include a Bachelor's degree, at least three years of branch banking experience as an officer, proficiency in computer and business