Client Relations Officer

BDO Unibank; San Juan; On-site; PHP 450,000 - 750,000; Full time

Job summary

BDO Unibank, Inc. in National Capital Region seeks a Branch Client Relations Officer for San Juan City to assist Branch Head in marketing bank products and managing daily lobby operations.

You will provide customer service, guide clients to electronic channels, and ensure compliance with bank policies; you may approve and override transactions as needed. This role requires a four-year degree and at least three years in branch banking with marketing/sales experience, strong communication, and

Qualifications

• Graduate of any four-year or five-year course / bachelor's degree holder.
• At least three years branch banking experience as an officer (two years in Marketing and/or Sales of bank products).
• Proficiency in computer and business applications.

Responsibilities

• Provide customer service to the clients of the Bank by actively volunteering assistance
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and Requirements

Skills

Computer proficiency

Oral and written communications

Problem solving and numerical skills

Presentation and negotiation skills

Leadership and interpersonal skills

Education

Bachelor's degree

Job description

San Juan City, National Capital Region, PH

Business Unit: Branch Banking Group

The Branch Client Relations Officer is responsible for the daily lobby management operations and provides assistance to the Branch Head in marketing the Bank’s and affiliates’ products and services.

Duties and Responsibilities:

• Provide customer service to the clients of the Bank by actively volunteering assistance
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines)
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and Requirements

Qualifications:

• Graduate of any four-year or five-year course / bachelor's degree Holder
• With at least three years branch banking experience as an officer (two years of which in Marketing (low counter) and/or Sales of bank products)
• Proficiency in computer and business applications
• Has effective oral and written communications skills
• Has good problem solving and numerical skills
• Has effective Presentation and Negotiation Skills
• Has leadership and effective interpersonal and people management skills

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 25900

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. ® All Rights Reserved.