Branch Collections Associate (Tuguegarao)

City Savings Bank; Tuguegarao; On-site; PHP 223,000 - 357,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loans portfolio, and to monitor non-performing loans with actions to reduce them.

You will perform activities such as redemption, posting payments, restructuring, billings, field visits, and SMS dispatch, while delivering excellent customer service and traveling as needed in the local area.

Qualifications

• Bachelor's degree is required or graduate.
• Experience in loans and collections is an advantage.
• Willing to travel extensively and familiar with the area of operations.
• Fresh graduates are welcome to apply.

Responsibilities

• Monitor and execute on-time billing and collections for branch loans portfolio.
• Achieve collection targets and KPIs for the NPL portfolio assigned.
• Perform redemption, posting of payments, restructuring, billings, condonation, field visits, and SMS sends.
• Evaluate client's ability to pay and analyze accounts.
• Compute possible loan restructurings and prepare necessary reports.
• Ensure completeness, timeliness and accuracy of documents; provide excellent customer service.

Skills

Driving skills

Communication skills

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them


• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out


• Performs account analysis and evaluates client's capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations


• Fresh graduates are welcome to apply