Branch Collections Associate (Tuguegarao)

City Savings Bank; Tuguegarao; On-site; PHP 223,000 - 357,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio, and to track non-performing loans. You will perform redemption, posting payments, restructuring, billings, field visits, and SMS communications, while delivering excellent customer service across the branch network.

The role requires a Bachelor's degree, motorcycle driving with a valid license, strong communication in the local dialect, and willingness to travel

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with driver's license.
• Good oral and written communication in local dialect.
• Willing to travel extensively and familiar with the area of operations.

Responsibilities

• Achievement of collection targets and KPIs for NPL portfolio.
• Perform collection activities such as redemption, posting of payments, restructuring, billings, condonation, and SMS send-out.
• Performs account analysis and evaluates client’s ability to pay.
• Calculates possible loan restructuring.
• Completes required reports in a timely manner.
• Checks documents for completeness and accuracy.
• Provide excellent customer service to all clients.

Skills

Driving (motorcycle)

Loans & collections experience

Communication skills

Travel willingness

Local dialect proficiency

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations