Branch Collections Associate (Tagbilaran)

City Savings Bank; Tagbilaran; On-site; PHP 223,000 - 312,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loan portfolio. The role includes performing required collection activities, structuring loan options, and ensuring timely reporting while delivering strong customer service.

The successful candidate will have a bachelor's degree, driving skills (motorcycle) with a valid license, good communication in the local dialect, and willingness to travel within the area of operations.

Qualifications

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Must have motorcycle driving skills and valid license
• Excellent oral and written communication skills in local dialect
• Willing to travel extensively and familiar with the area of operations

Responsibilities

• Monitor on-time billing and collections for branch loans portfolio
• Achieve collection targets and KPIs for the NPL portfolio
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, letters, and SMS
• Analyze accounts and assess clients' ability to pay
• Compute possible loan restructures
• Prepare and submit required reports on time
• Ensure documents are complete, timely, and accurate
• Deliver excellent customer service per established standards

Skills

Driving (motorcycle)

Communication skills

Local dialect proficiency

Willing to travel

Area familiarity

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations