Branch Collections Associate (Cadiz)

City Savings Bank; Jibao-an; On-site; PHP 201,000 - 290,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate in Iloilo to monitor and execute on-time billing and collections for the branch loans portfolio. You will manage non-performing loans, perform restructuring and field visits, and ensure accurate documentation and timely reporting.

Ideal candidates hold a Bachelor's degree, with experience in loans/collections and a valid motorcycle license. Strong communication and willingness to travel are essential for success in this role.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with a valid driver's license.
• Good oral and written communication skills in the local dialect.
• Willing to travel extensively and familiar with the area of operations.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio assigned.
• Perform collections activities including redemption, posting payments, restructuring, billings, condonation, field visits, and SMS send-out.
• Conduct account analysis and evaluate clients' ability to pay.
• Compute possible loan restructures.
• Prepare and submit required reports on time.
• Verify documents for completeness, timeliness, and accuracy.
• Deliver excellent customer service according to established standards.

Skills

Communication skills

Travel willingness

Motorcycle license

Local dialect proficiency

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations