Transitions Manager (BPO)- Eastwood Site

vCustomer Philippines, Inc.; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Health coverage

Career growth

Training programs

Referral rewards

Job summary

Tech Mahindra Philippines is seeking a Transitions Manager to lead migration projects across offshore/onshore delivery. You will engage business lines, devise migration plans, and coordinate cross-functional teams to ensure on-time, auditable transitions.

The role requires strong communication, stakeholder management, and the ability to resolve bottlenecks under tight deadlines while maintaining excellent customer relationships.

Responsibilities

• Engage business lines to understand migration requirements
• Devise detailed project plan to execute the migration
• Coordinate with various teams to ensure deliverables are met
• Escalate issues in a timely manner and suggest alternative approach
• Partner with the business to ensure smooth execution of plan
• Work consistently to improve and update the migration methodology and toolkit
• Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines
• Managing Customer relationships, Account Management, Operational control of the task
• Pre-sales/Post-sales support (C-Level interface), Transition Management, and blended (Offshore/Onshore) delivery operations
• Team leadership/management skills
• Excellent Communication and interpersonal skills
• Customer Relationship Management skills
• Ensures Transition projects are / remain fully auditable
• Ensures all forecast costs are fully understood at start of project and transition budgets agreed with account team
• Develops /maintains effective commercial awareness of Tech M processes and standard

Job description

We’re Hiring: Transitions Manager

Work Where People Matter

• At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

Your Day-to-Day

• Engage business lines to understand migration requirements
• Devise detailed project plan to execute the migration
• Co-ordinate with various teams to ensure deliverables are met
• Escalate issues in a timely manner and suggest alternative approach
• Partner with the business to ensure smooth execution of plan
• Work consistently to improve and update the migration methodology and toolkit.
• Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines.
• Managing Customer relationships, Account Management, Operational control of the task
• Pre-sales/Post-sales support (C-Level interface), Transition Management, and blended (Offshore/Onshore) delivery operations.
• Team leadership/management skills
• Excellent Communication and interpersonal skills.
• Customer Relationship Management skills
• Ensures Transition projects are / remain fully auditable
• Ensures all forecast costs are fully understood at start of project and transition budgets agreed with account team
• Develops /maintains effective commercial awareness of Tech M processes and standard

Work Setup

• Work Location: Eastwood Libis Quezon City
• Shift: Flexible

About Tech Mahindra Philippines

In the Philippines, our teams in Manila and Cebu drive world-class customer experiences and advanced technology solutions for global brands. We foster a culture of collaboration, diversity, and growth — empowering every associate to thrive.