BPO Team Leader: Drive Service Excellence in Bacolod

Tap Growth ai; Iligan; On-site; PHP 420,000 - 540,000; Full time

Job summary

Tap Growth ai in Bacolod City, Philippines, is seeking an experienced BPO Team Leader to guide and motivate our customer service team in an office-based setting. The ideal candidate has a strong background in the BPO industry and a proven leadership track record.

You will monitor performance metrics, coach team members, handle escalations, and drive continuous improvement through data analysis and collaboration with peers to meet and exceed targets.

Qualifications

• Minimum of 3 years experience in the BPO industry with leadership roles.
• Strong problem-solving skills and ability to think critically under pressure.
• Excellent verbal and written communication abilities.
• Proven track record of achieving targets and driving results.
• Ability to adapt quickly in a fast-paced environment.

Responsibilities

• Lead and Monitor team performance metrics and implement improvement strategies.
• Foster a positive work environment that encourages teamwork and collaboration.
• Handle escalated customer issues effectively and professionally.
• Conduct regular sessions to enhance team skills.
• Analyze data to identify trends and areas for process improvement.

Skills

Leadership

Team management

Communication

Problem-solving

Target achievement

Adaptability

Job description

Tap Growth ai in Bacolod City, Philippines, is seeking an experienced BPO Team Leader to guide and motivate our customer service team in an office-based setting. The ideal candidate has a strong background in the BPO industry and a proven leadership track record.

You will monitor performance metrics, coach team members, handle escalations, and drive continuous improvement through data analysis and collaboration with peers to meet and exceed targets.