BPO Operations Lead: Drive Performance & Growth

CallTek, Inc.; General Santos; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

CallTek, Inc. in General Santos City, Philippines, seeks an experienced Operations Manager to oversee daily BPO operations, drive efficiency, and ensure top-tier service delivery. You will lead teams, monitor KPIs, and translate client requirements into actionable plans.

The role requires strong leadership, analytical thinking, and a track record of improving processes in a fast-paced environment. Onsite position with shifting hours, offering growth and collaboration within a dynamic team.

Qualifications

• Bachelor’s degree in Business Administration, Management, Operations Management, or a related field.

Responsibilities

• Oversee daily BPO operations to ensure efficiency, productivity, and compliance with company policies and client requirements.

Skills

Leadership

KPI management

Client relationship management

Problem-solving

People development

Data-driven decision-making

Process improvement

Accountability

Education

Bachelor’s degree in Business Administration / Management / Operations Management

Tools

Microsoft Excel

Workforce management tools

Job description

CallTek, Inc. in General Santos City, Philippines, seeks an experienced Operations Manager to oversee daily BPO operations, drive efficiency, and ensure top-tier service delivery. You will lead teams, monitor KPIs, and translate client requirements into actionable plans.

The role requires strong leadership, analytical thinking, and a track record of improving processes in a fast-paced environment. Onsite position with shifting hours, offering growth and collaboration within a dynamic team.