Operations Team Lead – Customer Service & Efficiency

Global Strategic; Bacolod; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance

Diversity Program

Mentorship Program

Job summary

A prominent strategic firm is seeking a Team Lead in Bacolod to oversee daily operations and enhance efficiency. The ideal candidate will possess strong leadership skills and a keen analytical mindset. Responsibilities include developing operational strategies, monitoring performance metrics, and collaborating with cross-functional teams. Candidates should have proven operations management experience and excellent communication skills. This is a full-time position based in the office, offering health insurance and opportunities for professional development.

Qualifications

• Proven experience in operations management or a related field.
• Strong leadership abilities with excellent problem-solving skills.
• Proficient in data analysis and performance metrics monitoring.

Responsibilities

• Develop and implement operational strategies to improve productivity.
• Monitor key performance indicators and generate reports for management.
• Collaborate with cross-functional teams to streamline processes.
• Identify areas for process improvement and cost reduction.
• Ensure compliance with company policies and industry regulations.
• Manage project timelines and resource allocation effectively.

Skills

Operations management

Leadership abilities

Data analysis

Communication skills

Problem-solving

Education

Bachelor's degree

Job description

A prominent strategic firm is seeking a Team Lead in Bacolod to oversee daily operations and enhance efficiency. The ideal candidate will possess strong leadership skills and a keen analytical mindset. Responsibilities include developing operational strategies, monitoring performance metrics, and collaborating with cross-functional teams. Candidates should have proven operations management experience and excellent communication skills. This is a full-time position based in the office, offering health insurance and opportunities for professional development.