Customer Service Supervisor

Global Strategic; Bacolod; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance

Diversity Program

Mentorship Program

Job summary

A prominent strategic firm is seeking a Team Lead in Bacolod to oversee daily operations and enhance efficiency. The ideal candidate will possess strong leadership skills and a keen analytical mindset. Responsibilities include developing operational strategies, monitoring performance metrics, and collaborating with cross-functional teams. Candidates should have proven operations management experience and excellent communication skills. This is a full-time position based in the office, offering health insurance and opportunities for professional development.

Qualifications

• Proven experience in operations management or a related field.
• Strong leadership abilities with excellent problem-solving skills.
• Proficient in data analysis and performance metrics monitoring.

Responsibilities

• Develop and implement operational strategies to improve productivity.
• Monitor key performance indicators and generate reports for management.
• Collaborate with cross-functional teams to streamline processes.
• Identify areas for process improvement and cost reduction.
• Ensure compliance with company policies and industry regulations.
• Manage project timelines and resource allocation effectively.

Skills

Operations management

Leadership abilities

Data analysis

Communication skills

Problem-solving

Education

Bachelor's degree

Job description

On‑site - Bacolod 3-5 Yrs Exp Bachelor Full‑time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance

Professional Development

Apprenticeship Program, Diversity Program, Job Training, Mentorship Program

We are seeking a dynamic and results‑driven Team Lead to oversee our daily operations and enhance efficiency in our Bacolod office. The ideal candidate will possess strong leadership skills, a keen analytical mindset, and the ability to drive operational excellence while fostering a collaborative team environment.

Location: Bacolod, Philippines

Work Mode: Work From Office

What You'll Do:

• Develop and implement operational strategies to improve productivity
• Monitor key performance indicators and generate reports for management
• Collaborate with cross‑functional teams to streamline processes
• Identify areas for process improvement and cost reduction
• Ensure compliance with company policies and industry regulations
• Manage project timelines and resource allocation effectively

What We’re Looking For:

• Proven experience in operations management or a related field
• Strong leadership abilities with excellent problem‑solving skills
• Proficient in data analysis and performance metrics monitoring
• Exceptional communication and interpersonal skills
• Ability to work under pressure and meet tight deadlines