BPO RTA/WFM (BGC, Taguig) - Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

15% Night Differential

24 Leaves Annually

Job summary

A leading staffing solutions provider is seeking a BPO RTA/WFM professional for an onsite role in Taguig, Metro Manila. The ideal candidate must have a bachelor's degree and at least three years of experience in RTA/WFM within BPO or shared services. Responsibilities include creating forecasting models, providing analytical support for business initiatives, and ensuring optimal staffing. Benefits include HMO, quarterly bonuses, and a supportive work environment focusing on ethical standards and communication.

Qualifications

• 3 years of RTA/WFM experience, preferably in BPO/Shared Services.
• Knowledge with using WFM Scheduling tools is a plus.
• Strong initiative, organizational skills, and detail-oriented.

Responsibilities

• Create forecast and staffing models for optimal workforce staffing.
• Provide resource planning oversight and engage as a trusted advisor.
• Generate volume forecasts for client contact center.

Skills

RTA/WFM experience

MS Office Tools (Excel)

Scheduling, Capacity planning, Forecasting

Analytical skills

Effective communication

Education

Bachelor's degree in any field

Tools

WFM Scheduling tools (Verint, Genesys, IEX, Aspect)

Job description

About the job BPO RTA/WFM (BGC Taguig) | Onsite

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• 15% Night Differential
• 24 Leaves Annually

Qualifications:

• Bachelor's degree graduate, any field.
• 3 years of RTA/WFM experience, preferably in BPO/Shared Services.
• Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
• Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
• Has strong knowledge with MS Office Tools (Excel in particular)
• Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
• Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision‑making skills; Client-focused.
• Effective listening, empathy, build rapport, excellent verbal and written communications.
• Highest standards of ethics and integrity.
• Amenable to work in shifting schedules.
• Amenable to work ONSITE (BGC Taguig).
• Able to start ASAP
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.

Responsibilities:

• Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
• Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities.
• Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
• Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs.
• Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques.