BPO Representatives

One Call Away; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Restaurant and shift flexibility

Job summary

One Call Away in the Philippines is seeking a Customer Service Representative for an International Account to provide voice support to customers around the globe.

You will respond to calls, resolve issues, document interactions, and work with internal teams to ensure high satisfaction while adapting to diverse regions and products.

Qualifications

• Excellent verbal communication and accent neutralization skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in CRM software and basic computer skills.
• Empathy, patience, and a customer-centric approach.
• Adaptability to diverse cultural backgrounds and customer expectations.

Responsibilities

• Responding to customer calls, resolving issues, and providing product/service information.
• Handling customer complaints, escalations, and complex issues.
• Meeting customer satisfaction and quality targets.
• Documenting customer interactions accurately.
• Collaborating with internal teams to resolve issues.

Skills

Verbal communication

Problem solving

Fast-paced environment

CRM software

Empathy

Cultural adaptability

Job description

Job Description

*Customer Service Voice International Account Job Description:*

A Customer Service Representative for an International Account provides voice support to customers globally, addressing their inquiries, concerns, and issues via phone calls. Key responsibilities include:

• Responding to customer calls, resolving issues, and providing product/service information
• Handling customer complaints, escalations, and complex issues
• Meeting customer satisfaction and quality targets
• Documenting customer interactions accurately
• Collaborating with internal teams to resolve issues

Job Qualifications

*Required Skills:*

• Excellent verbal communication and accent neutralization skills
• Strong problem-solving and critical thinking abilities
• Ability to work in a fast-paced, dynamic environment
• Proficiency in CRM software and basic computer skills
• Empathy, patience, and a customer-centric approach
• Adaptability to diverse cultural backgrounds and customer expectations

*International Account specifics may include:*

• Working non-traditional hours (night shifts, weekends)
• Handling calls from diverse geographical regions
• Understanding international products/services and regulations

This role demands strong communication skills, technical knowledge, and adaptability to provide top-notch customer service to global clients.