CSR/BPO/Customer Service Representative

PAN ASIA HR CONSULTING PH INC.; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

PAN ASIA HR CONSULTING PH INC. is seeking a customer service specialist to handle inbound and outbound interactions for international accounts.

The role emphasizes accurate information delivery, policy guidance, and empathetic problem-solving in a fast-paced environment. The position may require on-site work with shifting schedules, including nights, weekends, and holidays if required, while ensuring compliance with regulations and company policies.

Qualifications

• Minimum of 6 months experience in an international (voice or non-voice) account.
• At least 2 years completed in college (undergraduate).

Responsibilities

• Handle inbound and/or outbound customer interactions.
• Provide accurate information regarding account details, policies, and procedures.
• Resolve customer concerns efficiently while maintaining professionalism and empathy.
• Ensure compliance with financial regulations and company policies.
• Meet performance metrics such as quality, productivity, and customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.

Job description

Key responsibilities

• Handle inbound and/or outbound customer interactions.

• Provide accurate information regarding account details, policies, and procedures.

• Resolve customer concerns efficiently while maintaining professionalism and empathy.

• Ensure compliance with financial regulations and company policies.

• Meet performance metrics such as quality, productivity, and customer satisfaction.

• Escalate complex issues to the appropriate department when necessary.

Qualifications:

• Minimum of 6 months experience in an international (voice or non-voice) account.

• At least 2 years completed in college (undergraduate).

• Willing to work on-site or in a shifting schedule, including nights, weekends, and holidays if required.