BPO Program Manager | Pioneer Team - Expats are welcome!

iOPEX Tech; Taguig; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Competitive pay

Weekly learning sessions

HMO coverage

Two rest days every week

Annual reviews & salary increases

Night differential pay

Leave credits

Career growth

Job summary

iOPEX Tech in Taguig City is seeking a skilled Program Manager to oversee delivery of key programmes within our call centre and customer service operations. You will coordinate cross-functional teams, manage timelines, and ensure initiatives align with organisational objectives.

The role emphasizes operational excellence, data-driven decision making, and effective stakeholder communication. Shifting schedules and onsite work at Bonifacio Global City are part of the job, with opportunities for

Qualifications

• Experience in programme or project management, preferably in call centre or customer service.
• Strong organisational and time management skills.
• Excellent communication and stakeholder engagement.
• Proven ability to lead cross-functional teams and drive collaboration.
• Certifications such as PMP or PRINCE2 are advantageous.

Responsibilities

• Develop and manage comprehensive programme plans with scope, objectives, timelines and resources.
• Coordinate activities of multiple teams for seamless delivery of programmes.
• Monitor progress against KPIs and milestones, addressing deviations.
• Communicate status, risks and updates to senior management.
• Manage programme budgets and allocate resources cost-effectively.
• Identify process improvements to boost operational efficiency.
• Lead resolution of cross-functional issues and escalations.
• Support training and development of team members on programmes.
• Maintain programme documentation and ensure policy compliance.

Skills

Programme management

Cross-functional leadership

Communication

Time management

Data analysis

KPI tracking

Customer service knowledge

PMP/PRINCE2 advantageous

Job description

About the role

We are seeking a skilled and dynamic Program Manager to join our Pioneer Team at iOPEX Tech. This is a full-time position based in Taguig City, Metro Manila. As Program Manager, you will play a crucial role in overseeing the delivery and execution of key programmes within our call centre and customer service operations. You will be responsible for coordinating cross‑functional teams, managing programme timelines, and ensuring that all initiatives align with our organisational objectives. This role is central to driving operational excellence and innovation within our customer service division.

Key responsibilities

• Develop and manage comprehensive programme plans, including defining scope, objectives, timelines and resource requirements

• Coordinate and oversee the activities of multiple teams to ensure seamless programme execution and delivery

• Monitor programme progress against key performance indicators and milestones, identifying and addressing any deviations

• Communicate programme status, risks and updates to senior management and stakeholders on a regular basis

• Manage programme budgets and ensure cost‑effective resource allocation

• Identify process improvement opportunities and implement changes that enhance operational efficiency

• Lead the resolution of cross‑functional issues and escalations that may impact programme delivery

• Support the training and development of team members involved in programme initiatives

• Maintain comprehensive programme documentation and ensure compliance with company policies and procedures

What we're looking for

• Proven experience in programme or project management, preferably within the call centre, customer service or contact centre industry

• Strong organisational and time management skills with the ability to manage multiple priorities simultaneously

• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels

• Demonstrated ability to lead cross‑functional teams and drive collaborative working relationships

• Proficiency in programme management methodologies and tools

• Strong analytical and problem‑solving abilities with a data‑driven approach to decision making

• Experience with performance metrics, KPI tracking and reporting

• Knowledge of customer service operations and best practices

• Relevant project management certifications such as PMP or PRINCE2 are advantageous

• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You'll Love Working with Us

At iOPEX, we don't just offer jobs—we help you grow a career you'll love

Here's what's waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• Stable career with strong, long‑term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy‑to‑reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you'll be part of a people‑first team where collaboration, growth, and good vibes are part of everyday work life.