Performance Excellence and Transition Manager | Pioneer Team

iOPEX Tech; Taguig; On-site; PHP 1,339,000 - 2,009,000; Full time

Benefits offered by this job

HMO coverage

Leave credits

Annual reviews & salary increases

Two guaranteed rest days/week

Job summary

iOPEX Technologies is hiring a Performance Excellence Lead/Manager for an on-site role in Taguig. You will oversee program management, IT service transitions, and training programs to drive performance excellence and smooth transitions within IT services.

Responsibilities include end-to-end transition planning, KPI/SLA tracking, and cross-functional coordination. This role requires strong communication, analytics, and stakeholder management to deliver value during transition and stabilization

Qualifications

• 3+ years in performance management, transition management, or project delivery.
• Proven track record driving complex transitions and performance improvements.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead end-to-end transition planning and execution for new projects, services, or processes.
• Define and track KPIs and SLAs across transitioned services or teams.
• Coordinate with cross-functional teams for knowledge transfer and smooth handover.
• Drive continuous improvement, process optimization, and automation post-transition.

Skills

Communication skills

Stakeholder management

Analytical skills

Presentation to stakeholders

Job description

Learn and Inspire with iOPEX Technologies. Join us now!

We are hiring for passionate and talented Performance Excellence Lead/Manager.

This is a full-time on-site role for a Performance Excellence and Transition Manager located in Taguig. The Performance Excellence and Transition Manager will be responsible for overseeing program management, managing IT service transitions, ensuring effective service delivery, and delivering training programs. The role requires the development and implementation of strategies to drive performance excellence and smooth transitions within IT services.

Transition Management:

• Lead end-to-end transition planning and execution for new projects, services, or business processes.
• Develop and manage transition plans, risk assessments, and mitigation strategies.
• Coordinate with cross-functional teams to ensure seamless handover and knowledge transfer.
• Monitor transition milestones and ensure timely delivery within scope and budget.

Performance Management:

• Define and track KPIs and SLAs across transitioned services or teams.
• Analyze performance data to identify trends, gaps, and improvement opportunities.
• Collaborate with stakeholders to implement performance improvement initiatives.
• Prepare and present performance reports to leadership and clients.

Stakeholder Engagement:

• Act as a key point of contact for internal and external stakeholders during transition and stabilization phases.
• Facilitate regular governance meetings and status updates.
• Ensure stakeholder expectations are managed and met throughout the lifecycle.

Continuous Improvement:

• Drive process optimization and automation initiatives post-transition.
• Support change management efforts to embed new ways of working.
• Promote a culture of accountability, learning, and excellence.

Qualifications:

• Should have at least 3 years of experience in performance management, transition management, or project delivery.
• Proven track record of managing complex transitions and driving performance improvements.
• Excellent communication skills, including extensive experience meeting and presenting to key stakeholders
• Strong analytical, communication, and stakeholder management skills.

• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills
• Fun employee activities to keep things exciting
• Stable career with strong, long-term accounts
• Weekly learning sessions to level up your skills
• Fast career growth with clear paths to move up
• Easy-to-reach office location
• HMO coverage for your health & peace of mind
• Leave credits (with conversion options!)
• Night differential pay for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.