BPO Operations Supervisor (Makati) | Onsite

Tasq Work; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Tasq Work in Makati is seeking an onsite Operations Leader for our telecommunications-focused account. ASAP start. The role requires guiding a BPO Telco team and ensuring smooth day-to-day operations in a fast-paced environment.

You will lead hiring, training, scheduling, and performance evaluations while maintaining compliance with policies and safety standards. This position emphasizes KPI tracking, reporting, and efficient resource management to optimize production.

Qualifications

• BPO Telco background and leadership experience required.

Responsibilities

• Team Leadership: Hiring, training, scheduling, and evaluating employee performance.
• Operational Efficiency: Monitoring, improving, and managing day-to-day production workflows and processes.
• Compliance & Safety: Ensuring adherence to company policies, industry regulations, and safety standards.
• Metrics & Reporting: Tracking KPIs and preparing reports to evaluate operational success.
• Resource Management: Managing inventory levels, supplies, and equipment maintenance.

Skills

Leadership

BPO Telco background

Job description

Work Setup:Onsite (Makati)

Account/Category/Campaign:Operations/Telecommunication

Start Date: ASAP

Non-Negotiable Requirements:

• With BPO Telco background and leadership experience (No specific number of months or years of experience required)

Key Responsibilities:

• Team Leadership:Hiring, training, scheduling, and evaluating employee performance.
• Operational Efficiency:Monitoring, improving, and managing day-to-day production workflows and processes.
• Compliance & Safety:Ensuring adherence to company policies, industry regulations, and safety standards.
• Metrics & Reporting:Tracking key performance indicators (KPIs) and preparing reports to evaluate operational success.
• Resource Management:Managing inventory levels, supplies, and equipment maintenance.