BPO Telco Operations Lead — Team, KPIs & Compliance

Tasq Work; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Tasq Work in Makati is seeking an onsite Operations Leader for our telecommunications-focused account. ASAP start. The role requires guiding a BPO Telco team and ensuring smooth day-to-day operations in a fast-paced environment.

You will lead hiring, training, scheduling, and performance evaluations while maintaining compliance with policies and safety standards. This position emphasizes KPI tracking, reporting, and efficient resource management to optimize production.

Qualifications

• BPO Telco background and leadership experience required.

Responsibilities

• Team Leadership: Hiring, training, scheduling, and evaluating employee performance.
• Operational Efficiency: Monitoring, improving, and managing day-to-day production workflows and processes.
• Compliance & Safety: Ensuring adherence to company policies, industry regulations, and safety standards.
• Metrics & Reporting: Tracking KPIs and preparing reports to evaluate operational success.
• Resource Management: Managing inventory levels, supplies, and equipment maintenance.

Skills

Leadership

BPO Telco background

Job description

Tasq Work in Makati is seeking an onsite Operations Leader for our telecommunications-focused account. ASAP start. The role requires guiding a BPO Telco team and ensuring smooth day-to-day operations in a fast-paced environment.

You will lead hiring, training, scheduling, and performance evaluations while maintaining compliance with policies and safety standards. This position emphasizes KPI tracking, reporting, and efficient resource management to optimize production.