BFSI BPO Operations Manager - Onsite Cebu, Graveyard Shift

Gratitude Philippines; Cebu City; On-site; PHP 1,117,116 - 1,338,084; Full time

Job summary

A leading BPO company is looking for an Operations Manager to oversee the BFSI customer service operations in Cebu City. The role involves managing team performance, ensuring compliance with BFSI standards, and driving operational excellence. Candidates must have at least 3–5 years of experience in a similar role within a BPO setting and a Bachelor's degree. This position requires onsite work with a graveyard shift. Competitive salary of up to PHP 110,000 is offered.

Qualifications

• Minimum 2 years BFSI / Financial Services background required.
• 3–5 years experience as an Operations Manager or Assistant Manager in BPO.
• Proven experience managing teams and KPIs.

Responsibilities

• Own and manage daily operations of the BFSI customer service account.
• Lead and coach Team Leaders and frontline teams.
• Monitor performance metrics such as SLA, CSAT, and productivity.
• Ensure compliance with BFSI regulations and internal controls.
• Act as primary client contact for operational reviews.
• Build a high-performance culture focused on results.

Skills

People leadership

Operational skills

Analytical skills

Decision-making under pressure

Client management

Compliance awareness

Education

Bachelor's Degree (any course)

Job description

A leading BPO company is looking for an Operations Manager to oversee the BFSI customer service operations in Cebu City. The role involves managing team performance, ensuring compliance with BFSI standards, and driving operational excellence. Candidates must have at least 3–5 years of experience in a similar role within a BPO setting and a Bachelor's degree. This position requires onsite work with a graveyard shift. Competitive salary of up to PHP 110,000 is offered.