Customer Experience Specialist - Fast-Paced BPO

Private Advertiser; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Private Advertiser is seeking a customer service professional to join a fast-paced BPO team in Cebu City. You will use your communication and problem-solving skills to deliver reliable support and create a positive customer experience.

The role requires handling inquiries across phone, email, or chat, following established processes, and maintaining accurate records. You will collaborate with teammates to meet performance goals and deliver consistent service excellence.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused approach with problem-solving abilities.
• Ability to work in a fast-paced team environment.

Responsibilities

• Handle customer enquiries and provide accurate, timely assistance.
• Communicate professionally across phone, email, or chat channels.
• Follow established processes and service standards.
• Document customer interactions and maintain accurate records.
• Work collaboratively with team members to achieve performance goals.

Skills

Verbal communication

Written communication

Customer service

Team collaboration

Education

Senior high school / some college

Job description

Private Advertiser is seeking a customer service professional to join a fast-paced BPO team in Cebu City. You will use your communication and problem-solving skills to deliver reliable support and create a positive customer experience.

The role requires handling inquiries across phone, email, or chat, following established processes, and maintaining accurate records. You will collaborate with teammates to meet performance goals and deliver consistent service excellence.