Application Case Management & Customer Success Consultant

24/7 Bpo; Taguig; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

24/7 Bpo in the Philippines is seeking a Customer Service / Sales Agent to drive targets and handle customer inquiries with product knowledge. You will adhere to call protocols, resolve issues, and maintain composure in a fast-paced environment.

Responsibilities include meeting monthly KPIs, multi-tasking with online resources, and de-escalating irate customers while delivering accurate information and documentation.

Qualifications

• Experience in sales or customer service is preferred.

Responsibilities

• Meet monthly KPI targets including conversions, productivity and adherence to roster.
• Handle customer needs, concerns and problems with effective resolution strategies.
• Educate customers on detailed product information to improve understanding and uptake.
• Multi-task across customers, online resources, and documentation while meeting deadlines.
• Follow client call handling protocols to ensure consistent service quality.
• Ability to calm and de-escalate irate customers while maintaining professionalism.

Skills

Sales targets

Negotiation

Call handling

Issue resolution

Product knowledge

Multitasking

De-escalation

Job description

24/7 Bpo in the Philippines is seeking a Customer Service / Sales Agent to drive targets and handle customer inquiries with product knowledge. You will adhere to call protocols, resolve issues, and maintain composure in a fast-paced environment.

Responsibilities include meeting monthly KPIs, multi-tasking with online resources, and de-escalating irate customers while delivering accurate information and documentation.