BPO Call Center Associate

NTT DATA, Inc.; Manila; Hybrid; PHP 216,000 - 312,000; Full time

Job summary

NTT DATA, Inc. is seeking a motivated Call Center/Administrative Support professional to provide front-line phone service to policyholders, beneficiaries, agents, and internal customers.

You will strive to meet service standards, manage 75–100 calls daily, and develop knowledge of insurance products and processes. Initially onsite for 6 months, then hybrid depending on performance.

Qualifications

• At least 1 year in an office-related environment with scheduled shifts.
• At least 1 year using a computer with Windows PC applications and learning new software.
• 6+ months of experience requiring attention to detail and accountability for work.
• 6+ months of experience communicating effectively in a professional setting.
• Education level of at least a high school diploma or GED.

Responsibilities

• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction and striving to meet service standards.
• A typical day will involve fielding between 75 to 100 calls.
• Communicating effectively with internal and external customers to resolve questions and issues.
• Developing and maintaining knowledge of the insurance industry and products processed by the team.
• Collaborating with management or other team members to address service issues.

Skills

Customer service

Windows PC skills

Attention to detail

Oral and written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Responsibilities

• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction and strive to meet service standards.
• A typical day will likely involve fielding between 75 to 100 calls.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include

• At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
• At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
• 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
• An education level of at least a high school diploma or GED Preferences.

Preferred Skills include

• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.

For the first 06 months the candidate has to work from NTT Data onsite. Post that, looking at their efficiency & performance, they will be allowed to take up the hybrid work model.

Job Segment: Call Center, Clerical, Sales, Administrative