DE033359-Customer Service Associate

Accenture in the Philippines; Quezon City; Presencial; PHP 279.000 - 446.000; Jornada completa

Descripción de la vacante

Accenture in the Philippines is seeking a Customer Service Associate for the night shift at Quezon Cyberpark Tower 3, Quezon City. The role handles inbound calls, emails, and faxes related to Life and Disability Insurance, delivering timely, accurate information.

Responsibilities include following client workflows, using tools to respond to inquiries, and ensuring compliance with regulatory requirements. Return-to-office setup and weekend rest days apply.

Formación

• At least 1 year of BPO experience with 6 months in a contact center.
• Open resources from any account; no domain skills required.
• Insurance/claims experience is a plus.

Responsabilidades

• Manages incoming calls, emails, and/or faxes for Life and Disability Insurance lines of business.
• Responds to customer inquiries with timely and accurate information.
• Follows documented processes to enhance customer service and reduce customer effort.
• Uses available resources to understand compliance requirements and reports suspected issues on discovery day.
• Reports known or suspected data disclosures or fraud on the day of discovery to a Team Lead or Compliance.

Conocimientos

BPO experience

Contact center experience

Descripción del empleo

Job Description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office RESPONSIBILITIES:


• Manages incoming telephone calls, emails, and/or faxes for the following lines of business (LOB):


• Life Insurance (LI) – services include Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support


• Disability Insurance (DI) – services include Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status;


• Responds to customer inquiries with timely and accurate information;


• Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency;


• Utilizes resources and tools to accurately respond to customer inquiries;


• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and


• Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

Skill and Qualifications

• At least 1 yr of BPO experience, 6 months of it must be Contact Center experience


• No domain skills required/Open resources from any account (Insurance/Claims experience is a plus)