HEALTHCARE INSURANCE ACCOUNT (Pure Voice)

Conduent; Pasay; On-site; PHP 246,000 - 424,000; Full time

Job summary

Conduent in Metro Manila, Pasay is seeking candidates for a BPO-based role requiring at least 1 year of experience. The position emphasizes strong verbal and written communication and on-site availability, with night-shift and holiday work as needed.

You will perform data-driven customer support tasks following established procedures and SLA guidelines. The role suits individuals who work well under supervision, follow standard scripts, and remain service-focused while resolving customer issues

Qualifications

• Requires at least 1 year of BPO experience.
• Strong communication skills (verbal and written).
• Willingness to work on-site.
• Open to graveyard/night shifts.
• Available to work during holidays.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Responsible for the end-to-end resolution of customer issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Strong communication skills

BPO experience

Job description

Job Qualifications:

• At least 1 year of BPO experience is required. (No experience applicants will not be accepted.)

• Must possess strong communication skills (verbal and written).

• Must be willing to work on-site.

• Must be open to working graveyard/night shifts.

• Must be available to work during holidays, as needed.

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.

• Performs tasks based on established procedures.

• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.

• Maintains appropriate licenses, training, and certifications.

• Applies experience and skills to complete assigned work.

• Works within established procedures and practices.

• Establishes the appropriate approach for new assignments.

• Works with a limited degree of supervision.

Problem Solving

• Ability to problem solve, self-guided.

• Evaluates issues and solutions to provide the best outcome for the client and end-users.

Responsibility Statements

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

• Identifies customer needs by referring to case notes and examining each as a specific case.

• Performs routine call center activities concerning business products and services.

• Uses standard scripts and established guidelines while under supervision, to meet SLAs.

• Provides customers with information that is specialized.

• Communicates in a warm and empathetic manner.

• Gathers all necessary information to update the database.

• Escalates issues to senior levels, based on complaints or concerns.

• Explains company policies to customers.

• Responsible for the end-to-end resolution of customer issues.

• Performs other duties as assigned.

• Complies with all policies and standards.