DE032968-Customer Service Associate

Accenture in the Philippines; Muntinlupa; Híbrido; PHP 246.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work setup

Weekends off

Descripción de la vacante

Accenture in the Philippines is seeking a Customer Service Associate for a hybrid work setup in Muntinlupa. You will handle inbound calls, assist policyholders, agents, and new customers, and research information to provide accurate responses.

The role requires 12+ months of BPO CSR experience in Insurance or related fields, and English proficiency at B2 level. You may work night shifts with weekends off and must complete regulatory training while meeting performance standards.

Formación

• 12+ months of BPO CSR experience in Insurance or related fields (wealth management, banking, finance, health), or 12 months of BPO CSR experience, any account, AND, 12 months of work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, etc.) or medical insurance
• Voice proficiency: B2
• Open to BPO & Non-BPO Experience

Responsabilidades

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keeping up with process related learnings/training and meeting performance standards set by the business.

Conocimientos

Voice proficiency: B2

Descripción del empleo

Job Description:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Hybrid RESPONSIBILITIES:
• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keeping up with process related learnings/training and meeting performance standards set by the business. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:

• At least 12 months of BPO CSR experience in Insurance and any related fields (wealth management, banking, finance, health), or 12 months of BPO CSR experience, any account, AND, 12 months of work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, etc.) or medical insurance
• Voice proficiency: B2
• Work Background/Experience in General: Must be open to BPO & Non-BPO Experience