Luxury Front Desk Agent — Guest Experience & Growth

Mövenpick Hotels & Resorts; Masinloc; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Free Staff accommodation

Accor hotel discount card

Learning & development programs

Career growth opportunities

CSR/ESG initiatives

Job summary

Mövenpick Resort Boracay is seeking an entry level Front Desk Associate to deliver warm, professional guest service in a luxury resort setting. You will handle check-in/out procedures, guest communications, and concierge responsibilities to ensure memorable experiences on Boracay Island.

Knowledge of Opera PMS and fluent English are preferred. A Bachelor's degree in hotel & restaurant management is encouraged.

Qualifications

• Entry level position; training experience in a luxury/resort is preferred.
• Preferably with knowledge in Opera system.
• Fluent in English.
• Completed Bachelor's degree preferably in hotel & restaurant management.

Responsibilities

• Execute guest check-in and check-out procedures accurately, including room assignments, payment processing, and key distribution.
• Manage guest communications professionally, including phone calls, emails, messages, and special requests with attention to detail.
• Address and resolve guest complaints and concerns promptly and courteously, escalating complex issues to management when necessary.
• Maintain accurate guest records and reservations in the property management system (Opera or similar platforms).
• Provide concierge services and comprehensive information regarding hotel amenities, local attractions, and transportation arrangements.
• Process various payment methods securely and reconcile daily transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and operational efficiency.
• Process and distribute guest mail and packages in a timely manner, maintaining confidentiality and accuracy.

Skills

Fluent English

Education

Bachelor's degree in hotel & restaurant management

Tools

Opera system

Job description

Mövenpick Resort Boracay is seeking an entry level Front Desk Associate to deliver warm, professional guest service in a luxury resort setting. You will handle check-in/out procedures, guest communications, and concierge responsibilities to ensure memorable experiences on Boracay Island.

Knowledge of Opera PMS and fluent English are preferred. A Bachelor's degree in hotel & restaurant management is encouraged.