Fashion Retail Store Supervisor

Private Advertiser; Metro Manila; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Private Advertiser in Manila seeks a Fashion Retail Store Supervisor to lead a high‑performing team and deliver brand‑aligned service. You will nurture client relationships, maintain store standards, and drive sales while managing inventory, compliance, and daily operations on the shop floor.

The role emphasizes coaching, talent development, and profitability, with a focus on exceptional customer experience and brand storytelling across high‑end apparel and footwear segments.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Minimum 10 years of retail experience, with at least 2–3 years in a leadership role (Store Manager or equivalent).
• Strong leadership and coaching skills with the ability to develop and inspire high‑performing teams.
• Strong commercial and financial acumen, with the ability to analyze KPIs, manage costs, and drive profitability.
• Strong clienteling and relationship-building skills, with a proven ability to drive client retention and loyalty.
• Excellent communication and interpersonal skills, with the ability to influence across all levels.
• Strong operational management skills, including inventory control, compliance, and store efficiency.
• Proficient in retail systems, POS, CRM tools, and business reporting.

Responsibilities

• Lead, motivate, and develop a high‑performing retail team through coaching, feedback, and ongoing development.
• Foster a positive, inclusive, and customer‑focused culture aligned with brand values.
• Recruit, onboard, and retain talent while building strong succession plans.
• Build a strong talent pipeline by identifying high‑potential employees.
• Conduct regular performance reviews and create development plans to support individual growth.
• Champion exceptional customer service and ensure consistent delivery of brand standards.
• Lead by example on the sales floor to elevate client engagement and drive brand storytelling.
• Ensure visual merchandising and store presentation reflect the brand’s positioning.
• Drive sales growth and profitability by achieving and exceeding KPIs (sales, conversion, ATV, UPT, client retention).
• Ensure smooth daily operations including inventory management, cash handling, compliance, and safety standards.

Skills

Leadership

Coaching

Clienteling

Retail operations

KPI analysis

Brand standards

People development

Education

Bachelor’s degree in Business Administration/Retail Management

Tools

POS systems

CRM tools

Retail analytics software

Job description

ABOUT THE ROLE

The Fashion Retail Store Supervisor is responsible for the overall leadership and day-to-day operations of the store, ensuring excellence across people, client experience, and business performance.

With strong presence on the shop floor, the Fashion Retail Store Supervisor builds strong connections with clients and leads the team by example to deliver exceptional, brand-aligned service.

This role is accountable for developing a high-performing team, driving commercial success, and ensuring the store consistently achieves its financial and operational objectives.

KEY RESPONSIBILITIES

• Lead, motivate, and develop a high-performing retail team through coaching, feedback, and ongoing development.


• Foster a positive, inclusive, and customer-focused culture aligned with brand values.


• Recruit, onboard, and retain talent while building strong succession plans.


• Build strong talent pipeline by identifying high-potential employees.


• Conduct regular performance reviews and create development plans to support individual growth.


• Champion exceptional customer service and ensure consistent delivery of brand standards.


• Lead by example on the sales floor to elevate client engagement and drive brand storytelling.


• Ensure visual merchandising and store presentation reflect the brand's positioning.


• Drive sales growth and profitability by achieving and exceeding key performance indicators (sales, conversion, ATV, UPT, and client retention).


• Ensure smooth daily operations including inventory management, cash handling, compliance, and safety standards.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Retail Management, or a related field.


• Minimum 10 years of retail experience, with at least 2-3 years in a leadership role (Store Manager or equivalent), preferably within high-end apparel and footwear brands.


• Strong leadership and coaching skills with the ability to develop and inspire high-performing teams.


• Strong commercial and financial acumen, with the ability to analyze KPIs, manage costs, and drive profitability.


• Strong clienteling and relationship-building skills, with a proven ability to drive client retention and loyalty.


• Excellent communication and interpersonal skills, with the ability to influence across all levels.


• Strong operational management skills, including inventory control, compliance, and store efficiency.


• Proficient in retail systems, POS, CRM tools, and business reporting.