Department Manager

SupportFinity™; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

SupportFinity™ is hiring a Manager in Metro Manila to lead the sales department and enhance client relationships in the luxury retail sector. The ideal candidate will have over 7 years of experience, focusing on team motivation and strategic sales development.

Your role will include driving sales performance, managing a team, and ensuring the highest level of client service. Exceptional leadership and communication skills are essential to excel in this position.

Qualifications

• Minimum 7 years of relevant experience with at least 4 years at managerial level in luxury retail industry.
• Self-motivated and proactive in the luxury fashion industry.

Responsibilities

• Lead the department in driving sales and monitor performance.
• Motivate the team to achieve sales targets.
• Ensure excellent client experience is maintained.

Skills

Sales Leadership

Client Relationship Management

Strategic Thinking

Team Motivation

Job description

Position

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Job responsibilities

Driving Sales / Business Performance

• Lead the department in driving sales and closely monitor its performance to ensure sales opportunities are maximized
• Motivate the team to achieve sales target & other business goals by demonstrating sales leadership and provide full floor support
• Maintain the sales mix and ensure the staff have advised all clients across the Boutique and do cross‑selling
• Improve selling techniques, clientele and product knowledge of your team to deliver the best Dior client service
• Plan, implement actions and act proactively to cope with the market situation and improve business performance
• Develop your department in a comprehensive and strategic way

Client Development Management

• Lead the department to maximize recruitment opportunities and maintain excellent client relationships
• Promote clientele in the department to ensure the highest level of client experience is delivered and maintained
• Be one of the Brand ambassadors in private appointments arranged by selling staff
• Encourage the use of Be Dior among the team to increase client loyalty
• Support all kinds of Boutique events that contribute to client development as well as Boutique performance

People Management and Development

• Be a leader to manage and motivate the department for achieving exceptional results including sales, client development and other business goals
• Set individual and department goals with your staff, monitor and assess their performance against the goals regularly to make sure the progress is on the right track
• Provide constructive & qualitative feedback to the staff when necessary
• Coach the staff for performance improvement in all aspects
• Encourage and promote curiosity, diversity & collaboration in the team and enhance synergies of the Boutique
• Maintain a harmonious working environment and create a good team spirit
• Train the Supervisors in your department to manage junior staff
• Identify the potential of each staff, review individual career aspiration and their development plans with Boutique Manager periodically, select and take appropriate actions to train the staff to the next level

Boutique Operations and Back of House Management

• Manage the daily operations of the department
• Act as the Boutique-in-charge when Boutique Manager is away
• Provide all rounded support to the floor and cashiering
• Ensure the upkeep of selling space, visual merchandising and image of the store are in highest standard
• Guarantee all the internal procedures and guidelines are in line with Dior requirements
• Cooperate with BOH and Merchandising team on inventory management & replenishment

Work Experience

• Minimum 7 years of relevant experience with at least 4 years at managerial level in luxury retail industry

Other Requirements

• Target‑oriented and client centric
• Capability to drive for results and deliver excellence
• Strategic thinking, strong leadership, communication and interpersonal skills
• Self‑motivated, proactive and passionate in luxury fashion industry
• Well organized and detail‑minded
• Able to work under pressure