Sales Manager (Luxury Goods)

Lewis Personnel Management; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Lewis Personnel Management is seeking an experienced Retail Operations Manager to oversee the daily operations of a luxury watch boutique in the Philippines. You will ensure seamless store performance and deliver premium customer experiences for high-end brands.

Responsibilities include leading store operations, managing inventory, analyzing KPIs, and coaching staff to uphold prestige and service excellence in all interactions with clients and partners.

Qualifications

• Experience in luxury watch or jewelry retail is preferred.
• Proven leadership and team-management skills.
• Strong knowledge of retail operations, inventory, and reporting.
• Excellent communication and interpersonal skills for high-net-worth clients.
• Willingness to work weekends and extended hours as required.

Responsibilities

• Lead and manage store operations, ensuring efficiency and service excellence.
• Coach retail staff and foster professionalism and product expertise.
• Oversee inventory control, replenishment, and supplier coordination.
• Ensure compliance with brand standards and luxury retail protocols.
• Monitor sales KPIs and implement revenue strategies.
• Handle VIP client relations with personalized service.
• Collaborate with marketing and brand teams on promotions and events.
• Maintain cash handling, reporting, and policy adherence.
• Drive continuous improvements in customer service and processes.

Skills

Leadership

Retail operations

Inventory management

Sales reporting

VIP/client relations

Data analysis

Customer service excellence

Communication

POS systems

CRM tools

Visual merchandising

Budget management

Tools

POS systems

CRM tools

Inventory software

Job description

About the role

We are seeking an experienced Retail Operations Manager to oversee the daily operations of our luxury watch boutique. The ideal candidate will ensure seamless store performance, deliver exceptional customer experiences, and uphold the prestige of our high-end watch brands.

Key responsibilities

• Lead and manage overall store operations, ensuring efficiency and excellence in service delivery.

• Supervise and coach retail staff, fostering a culture of professionalism, product expertise, and customer engagement.

• Oversee inventory management, including stock control, replenishment, and coordination with suppliers.

• Ensure compliance with brand standards, visual merchandising guidelines, and luxury retail protocols.

• Monitor sales performance, analyze KPIs, and implement strategies to achieve revenue targets.

• Handle VIP client relations, ensuring personalized service and long-term customer loyalty.

• Collaborate with marketing and brand teams to execute in-store promotions and events.

• Maintain operational excellence in cash handling, reporting, and adherence to company policies.

• Drive continuous improvement in customer service, staff training, and operational processes.

About you

• Retail management experience, preferably in luxury goods, watches, or jewelry.

• Strong leadership and team management skills with a proven track record of motivating staff.

• Excellent knowledge of retail operations, inventory systems, and sales reporting.

• Exceptional communication and interpersonal skills, with the ability to engage high-net-worth clients.

• Strong business acumen and ability to analyze data to drive performance.

• Flexibility to work weekends, holidays, and extended hours as required in luxury retail.

• Experience in luxury watch or jewelry retail operations (preferred).

• Familiarity with POS systems and CRM tools (preferred).

• Knowledge of visual merchandising and luxury brand standards (preferred).

• Ability to manage store budgets and optimize operational costs (preferred).