Booking Sales Agent - CDO

Golden Century Marketing; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive commission structure

Comprehensive training and development

Supportive and collaborative team

Job summary

Golden Century Marketing in the Philippines is seeking a Booking Sales Agent for our Cagayan de Oro office. This full-time role delivers exceptional customer experiences by processing travel and leisure bookings efficiently and accurately.

You will handle inbound inquiries, present packages and pricing, process bookings and payments, and update records. A passion for travel, solid communication, and attention to detail are essential; 1–2 years in a similar role is preferred.

Qualifications

• Excellent customer service skills with the ability to build rapport and provide a personalised experience.
• Strong communication and active listening skills to understand customer needs.
• Demonstrated proficiency in using booking systems and managing customer data.
• Attention to detail and the ability to multitask in a fast-paced environment.

Responsibilities

• Answering inbound customer calls and responding to enquiries about our products and services.
• Providing detailed information about travel packages, availability, and pricing.
• Processing bookings, payments, and modifications for travel and leisure services.
• Maintaining accurate records and updating customer information in our systems.
• Proactively identifying opportunities to offer additional services to enhance the customer experience.
• Contributing to a positive team environment and supporting your colleagues.

Skills

Customer service

Communication

Active listening

Booking systems

Data management

Attention to detail

Multitasking

Travel industry interest

Job description

About the role

Join the team as a Booking Sales Agent in our Cagayan de Oro, Misamis Oriental office. This full-time role plays a key part in delivering an exceptional customer experience, ensuring our clients' travel and leisure bookings are processed efficiently and effectively.

What you'll be doing

1. Answering inbound customer calls and responding to enquiries about our products and services
2. Providing detailed information about travel packages, availability, and pricing
3. Processing bookings, payments, and modifications for travel and leisure services
4. Maintaining accurate records and updating customer information in our systems
5. Proactively identifying opportunities to offer additional services to enhance the customer experience
6. Contributing to a positive team environment and supporting your colleagues

What we're looking for

1. Excellent customer service skills with the ability to build rapport and provide a personalised experience
2. Strong communication and active listening skills to understand customer needs
3. Demonstrated proficiency in using booking systems and managing customer data
4. Attention to detail and the ability to multitask in a fast-paced environment
5. Genuine interest in the travel and leisure industry and a passion for creating memorable customer experiences
6. Preferably 1-2 years of experience in a similar sales or customer service role

What we offer

We are committed to creating a positive and rewarding work environment for our employees. Some of the key benefits include:

1. Competitive commission structure
2. Comprehensive training and development opportunities
3. Supportive and collaborative team environment

About us

We are a leading FMCG distribution company in Northern Mindanao. Our mission is to inspire and facilitate unforgettable experiences for our customers. With a strong focus on innovation and customer satisfaction, we are constantly evolving to meet the changing needs of the market.