Taguig BPO | Blended Non-Voice | MINIMAL CALLS

Private Advertiser; Taguig; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

HMO

Healthcare benefits

Paid training

Performance incentives

Career growth opportunities

Stable work environment

Job summary

Private Advertiser in Taguig is seeking Customer Service Representatives for a blended non-voice and voice role with minimal calls. You will handle chats, emails, and limited calls while ensuring accurate information and resolution for customer inquiries.

Onsite work in Taguig is required. The position welcomes candidates from diverse industries with strong written and spoken English, and a willingness to engage across channels. Training is provided along with growth opportunities.

Qualifications

• High school graduate or equivalent.
• Minimum 1 year in customer engagement or customer service.
• Experience from BPO or any customer-facing industry is acceptable.
• Retail, hospitality, sales, banking backgrounds may be considered.
• Excellent written and verbal English communication.
• Basic computer and internet navigation skills.
• Willing to work onsite in Taguig.

Responsibilities

• Handle customer concerns through chat, email, and limited phone support.
• Provide accurate information and solutions to customer inquiries.
• Assist with account and service-related concerns.
• Document customer interactions and case details.
• Coordinate with internal teams when escalation is required.
• Maintain quality and customer satisfaction standards.

Skills

Written English

Verbal English

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Taguig | Blended Non-Voice - MINIMAL CALLS

Job Overview

We're hiring Customer Service Representatives for a Blended Account in Taguig.

This role combines non-voice and voice support, with minimal phone calls. Most customer interactions are handled through written channels, while limited calls are required when voice support is needed.

BPO experience is not required — customer engagement experience from other industries is accepted.

What You'll Do

• Handle customer concerns through chat, email, and limited phone support

• Provide accurate information and solutions to customer inquiries

• Assist with account and service-related concerns

• Document customer interactions and case details

• Coordinate with internal teams when escalation is required

• Maintain quality and customer satisfaction standards

Qualifications

• At least High School Graduate

• Minimum 1 year customer engagement or customer service experience

• Experience may be from BPO or any other customer-facing industry

• Retail, hospitality, sales, banking, and similar customer service backgrounds may be considered

• Good written and verbal English communication skills

• Basic computer and internet navigation skills

• Comfortable with a blended non-voice + voice role with minimal calls

• Willing to work onsite in Taguig

Salary & Benefits

• Competitive salary package

• HMO and healthcare benefits

• Paid training

• Performance incentives

• Career growth opportunities

• Stable work environment

Why Apply?

• BLENDED NON-VOICE + VOICE

• MINIMAL CALLS

• 1 year customer engagement experience accepted from any industry requirement

• BPO experience is not required

• Great opportunity for experienced customer-facing professionals

• Career growth opportunities