CSR Blended Account | Predominantly Dayshift

Nezda Technologies, Inc.; Taguig; On-site; PHP 213,000 - 255,000; Full time

Benefits offered by this job

Rice allowance

HMO on regularization

Job summary

Nezda Technologies, Inc. is seeking a proactive Customer Support Agent to handle blended inquiries via phone, email, and chat, helping clients understand their needs and resolve issues.

The role involves morning to mid-shift schedules in Metro Manila, with a base salary of 21,000 PHP plus 1,500 PHP rice allowance and HMO upon regularization. Candidates with at least 1 year of BPO experience are welcome to apply.

Qualifications

• SHS graduates welcome to apply.
• At least 1 year of BPO experience.
• Minimum of 6 months sales experience, regardless from BPO or non BPO industry
• Good communication skills.

Responsibilities

• Answer client queries professionally
• Understand client needs
• Address client complaints or other issues with products or services
• Make sales or recommendations for products or services that may better suit customer needs.

Skills

Communication skills

Sales experience

BPO experience

Education

High School Diploma (SHS)

Job description

About the role

Agents will be responsible for answering clients queries professionally to understand about and address their needs, complaints, or other issues with products or services. (Blended call, email and chat)

Key responsibilities

• Answer client queries professionally
• Understand client needs
• Address client complaints or other issues with products or services
• Make sales or recommendations for products or services that may better suit customer needs

About you

• SHS graduates welcome to apply
• At least 1 year of BPO experience required
• Minimum of 6 months sales experience, regardless from BPO or non BPO industry
• Good communication skills
• Residing within Metro Manila
• Amenable to work for morning - midshift schedule
• Can start ASAP

Salary:
21,000 Basic Salary + 1,500 rice allowance and HMO upon regularization