Billing Support

Origo BPO Pty; Masamat; On-site; PHP 201,000 - 268,000; Full time

Job summary

Origo BPO Pty in the Philippines seeks a Billing Support to generate invoices from completed service events and create new service events on customer request.

The role emphasizes accuracy, timely invoicing, and clear communication with customers; weekend shifts required; proficiency in MS Office; attention to detail.

Candidates should demonstrate English proficiency and ability to manage multiple tasks while maintaining timely, error-free invoicing.

Qualifications

• At least 1 year of college or accounting-related coursework.
• Data entry experience and ability to read invoices, preferably with accounting exposure.
• Billing experience of 1+ years is desirable.
• Strong communication skills in English and proficiency with MS Office.

Responsibilities

• Generate invoices from completed service events.
• Create new service events upon customer request.
• Email invoices to customers.
• Enter invoices into portal platforms.
• Communicate with customers regarding monthly Past Due statements.
• Handle billing inquiries and resolve discrepancies.

Skills

English proficiency

MS Office proficiency

Attention to detail

Mathematical aptitude

Multi-tasking

Customer service

Weekend shifts

Education

Accounting coursework

Tools

MS Office Suite

Job description

ABOUT THE ROLE

The primary role of the Billing Support is to generate invoices from completed service events and create new service events upon customer request. A professional and friendly image is to be conveyed always. Excellent administration service is to be applied with each task.

KEY RESPONSIBILITIES

• Manage and apply credit memos for customers.


• Processing and closing job tickets (i.e., invoicing).


• Complete all invoicing for jobs completed the prior day.


• Email invoices to customers.


• Enter invoices into various portal platforms.


• Communicate with customers regarding monthly Past Due statements.


• Facilitate billing transactions and ensure the client files are updated with payments or credits (i.e., collecting COE payments, entering checks/credit card payments/ACH payments).


• Handle billing inquiries from customers.


• Review account records to discover and raise any outstanding debts or other inconsistencies in customer accounts.


• Communicate with customers regarding any invoice/payment discrepancies.


• Send all XOIs to customers.


• Audit Cod, Final Review Queue.


• Capex Purchase orders and invoices.

SKILLS AND QUALIFICATIONS

Educational background required / desired:

• At least 1 year of College/preferably accounting related course.

Work experience required / desired:

• Data Entry and background in reading invoices/preferably accounting related role.

Years of experience required / desired:

• 1+ years' experience in Billing.

Communications skills (English Proficiency) required / desired:

• Excellent (at least 8/10)*

MS Office applications proficiency required / desired:

• Excellent (at least 8/10)*

Other qualifications:

• Exceptional accuracy and attention to detail


• Excellent mathematical aptitude


• Proficient in MS Office Suite


• Excellent telephone etiquette customer service skills


• Ability to multi-task and prioritize with organizational and time management skills


• Able to work on weekend shifts