Billing and Collection Associate

GUR LAVI, CORP.; San Juan; On-site; PHP 300,000 - 460,000; Full time

Job summary

GUR LAVI, CORP. is seeking a Billing & Collections Associate to ensure accurate and timely invoicing, monitor accounts receivable, and manage collections to support healthy cash flow.

The role requires 2–3 years in billing or AR, a relevant degree, and strong communication, detail orientation, and ERP proficiency.

Qualifications

• 2–3 years of relevant experience in Billing and Collections, AR, or Credit and Collections.
• Experience with customer billing, collections follow-ups, and account reconciliation.
• Familiarity with ERP systems and accounting software is preferred.
• Experience in ICT/ Telecommunications/ System Integrator industries is an advantage.

Responsibilities

• Prepare, validate, and send customer invoices in a timely manner, ensuring completeness of supporting documents.
• Review billing information against approved sales orders, contracts, and customer purchase orders to ensure accuracy.
• Monitor and reconcile customer accounts and outstanding receivables.
• Follow up on overdue accounts through phone calls, emails, and other appropriate communication channels.
• Investigate and resolve billing discrepancies, payment issues, and account disputes.
• Maintain accurate records of billing transactions, collections, and customer payment history.
• Assist in evaluating customer credit standing and compliance with company credit policies.
• Generate accounts receivable, aging, collection, and billing reports for management review.
• Coordinate with Sales, Finance, and other departments to ensure smooth billing and collection processes.
• Support continuous process improvement initiatives related to billing and collections.
• Perform other duties that may be assigned from time to time.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Time management

Customer relationship management

Problem-solving

Education

Bachelor's Degree in Accountancy / Accounting Technology / Financial Management / Business Administration

Tools

ERP systems (NetSuite / SAP / Oracle)

Accounting software (QuickBooks)

Job description

Job Summary

The Billing & Collections Associate is responsible for ensuring the accurate and timely billing of customers, monitoring accounts receivable, and managing collection activities to support healthy cash flow and business operations.

Key Responsibilities/Duties

• Prepare, validate, and send customer invoices in a timely manner, ensuring completeness of supporting documents.
• Review billing information against approved sales orders, contracts, and customer purchase orders to ensure accuracy.
• Monitor and reconcile customer accounts and outstanding receivables.
• Follow up on overdue accounts through phone calls, emails, and other appropriate communication channels.
• Investigate and resolve billing discrepancies, payment issues, and account disputes.
• Maintain accurate records of billing transactions, collections, and customer payment history.
• Assist in evaluating customer credit standing and compliance with company credit policies.
• Generate accounts receivable, aging, collection, and billing reports for management review.
• Coordinate with Sales, Finance, and other departments to ensure smooth billing and collection processes.
• Support continuous process improvement initiatives related to billing and collections.
• Perform other duties that may be assigned from time to time.

Requirements:

Qualifications:

• Bachelor's Degree in Accountancy, Accounting Technology, Financial Management, Business Administration, or any related business course.
• At least 2-3 years of relevant experience in Billing and Collections, Accounts Receivable, or Credit and Collection functions.
• Experience handling customer billing, collection follow-ups, account reconciliation, and receivables monitoring.
• Familiarity with ERP systems and accounting software is preferred.
• Experience in the ICT, Telecommunications, System Integrator, or related industries is an advantage.

Specific skills & abilities:

• Strong interpersonal and customer relationship management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Account reconciliation and analytical skills.
• Negotiation and conflict-resolution abilities.
• Time management and organizational skills.
• Ability to manage multiple accounts and deadlines simultaneously.
• Problem-solving and decision-making capability.

Personal qualities:

• Empathetic and customer-focused.
• Hardworking and dependable.
• Results-oriented and proactive.
• Professional and ethical in handling sensitive financial information.
• Team player with a collaborative mindset.
• Able to work independently with minimal supervision.

Technical Competencies:

• Billing and invoicing processes.
• Accounts Receivable (AR) management.
• Collection and follow-up procedures.
• Credit assessment and monitoring.
• Financial record reconciliation.
• ERP and Accounting Systems (e.g., NetSuite, SAP, Oracle, QuickBooks, or similar).
• Microsoft Excel and financial reporting.
• Understanding of basic accounting principles and collection best practices.