Billing & Subscriptions Specialist for AI SaaS

Boldr Impact; Manila; On-site; PHP 670,000 - 949,000; Full time

Job summary

Boldr is seeking a Customer Specialist in Manila to provide personalized billing and subscription support to our US-based client. You will resolve inquiries, manage plan changes, refunds and credits, and ensure accurate, timely service.

Collaboration with product and account teams, documenting issues, and contributing to process improvements are key. 3+ years in customer support with billing experience, strong written English, and CRM proficiency are required.

Qualifications

• 3+ years of Customer Support experience, including billing, payments, or subscription support.

Responsibilities

• Billing and subscription support across plans, changes, cancellations, renewals, refunds and credits.
• Product and account troubleshooting across web, mobile and desktop.

Skills

Customer support

Billing

Subscriptions

CRM software

Intercom

Attention to detail

Education

Bachelor's degree

Tools

Zendesk

Intercom

Google Workspace

Job description

Boldr is seeking a Customer Specialist in Manila to provide personalized billing and subscription support to our US-based client. You will resolve inquiries, manage plan changes, refunds and credits, and ensure accurate, timely service.

Collaboration with product and account teams, documenting issues, and contributing to process improvements are key. 3+ years in customer support with billing experience, strong written English, and CRM proficiency are required.