Billing & Subscriptions Specialist for AI SaaS

Boldr; Pasig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Boldr is hiring a Customer Specialist to provide personalized, non-voice support focused on billing and subscriptions for US-based clients. You will handle complex cases, ensure accurate account access, and collaborate with internal teams to improve service quality.

You will use Zendesk/Intercom and CRM tools, maintain high customer satisfaction, and contribute to process improvements while working with a global, values-driven team.

Qualifications

• 3+ years of Customer Support experience, including billing, payments, or subscription support.
• Hands-on experience with subscription billing work such as refunds, cancellations, plan changes, failed payments, and disputes.
• Familiarity with payment platforms and app-store purchases.
• Strong written communication and interpersonal skills.

Responsibilities

• Provide high-level billing and subscription support via written channels.
• Resolve billing issues from start to finish, including plan changes, renewals, refunds, and credits.
• Investigate unrecognized charges, disputes, and chargebacks.
• Support promotions, free trials, discounts, and usage-based billing.
• Troubleshoot product and account issues across web, mobile, and desktop.
• Document interactions and escalate when needed.

Skills

Analytical thinking

Customer service

Written communication

Interpersonal skills

Attention to detail

Fast learner

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Intercom

CRM software

Google Sheets

Google Docs

MS Office

Job description

Boldr is hiring a Customer Specialist to provide personalized, non-voice support focused on billing and subscriptions for US-based clients. You will handle complex cases, ensure accurate account access, and collaborate with internal teams to improve service quality.

You will use Zendesk/Intercom and CRM tools, maintain high customer satisfaction, and contribute to process improvements while working with a global, values-driven team.