Billing & Subscriptions Specialist

Boldr; Tacloban; Remote; PHP 2,647,000 - 4,159,000; Full time

Job summary

Boldr is seeking a Customer Specialist to provide personalized billing and subscription support for a US-based AI client. You will handle complex cases in a non-voice, written-support setting, partnering with internal teams to ensure seamless customer experiences across web, mobile, and desktop.

You will use Zendesk and Intercom to resolve issues, document actions, and guide customers through refunds, plan changes and renewals while upholding Boldr's values of curiosity, dynamism, and

Qualifications

• 3+ years of Customer Support experience, including billing, payments, or subscription support.
• Hands-on experience with subscription billing work, such as refunds, cancellations, plan changes, failed payments, and disputes.
• Familiarity with payment platforms and app-store purchases.

Responsibilities

• Billing and subscription support: address issues, process changes, renewals, refunds and credits within authority.
• Product and account troubleshooting across web, mobile, and desktop.
• Documentation and escalation: maintain accurate records and surface recurring issues for improvement.
• Team contribution: support leadership and act as Subject-Matter Expert in billing/subscriptions.

Skills

Customer support

Billing

Subscriptions

CRM software

Intercom

Education

Bachelor's degree in any field

Tools

Intercom

CRM software

Google Docs/Sheets

Job description

Boldr is seeking a Customer Specialist to provide personalized billing and subscription support for a US-based AI client. You will handle complex cases in a non-voice, written-support setting, partnering with internal teams to ensure seamless customer experiences across web, mobile, and desktop.

You will use Zendesk and Intercom to resolve issues, document actions, and guide customers through refunds, plan changes and renewals while upholding Boldr's values of curiosity, dynamism, and