Billing Platform Specialist - Remote After Onsite Training

hammerjack; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work options Makati/Pampanga

Barista coffee on demand

Free weekly meals on-site

Health coverage with dependents

Transparent salary packages

Ongoing training & growth

Global client exposure

Job summary

hammerjack Pty Ltd in the Philippines is seeking a hands-on Managed Services Consultant to support client billing platforms with administration, troubleshooting, and enhancements. You’ll work directly with clients to translate requirements into practical configurations and solutions, balancing 50% enhancements with 50% operational BAU.

The role involves onsite training for 2-3 months, followed by remote work on US night shifts, with a hybrid setup across Makati and Pampanga and collaboration

Qualifications

• 2–3+ years of relevant experience in billing systems, software support, platform administration, or similar functions.
• Experience with billing and monetization platforms such as Zuora, Oracle, or other core billing systems.
• Exposure to CRM and ERP platforms such as Salesforce, NetSuite, or similar enterprise solutions.
• Strong functional understanding of billing systems and related business processes.
• Hands-on experience with billing platform administration, configuration, support, or enhancements.

Responsibilities

• Administer Billing Platforms: Perform day-to-day platform administration, configuration, maintenance, and other activities to support client billing operations.
• Deliver Platform Enhancements: Understand client requirements and implement configuration changes, workflow improvements, and enhancements based on business needs.
• Provide Functional Guidance: Assess client requirements and determine whether existing billing platform capabilities can support their intended processes, recommending practical solutions where applicable.
• Handle Support & BAU Activities: Investigate and resolve platform issues, manage service requests, and provide ongoing operational support within agreed service commitments.
• Troubleshoot & Investigate: Use SQL and available diagnostic tools to investigate issues, validate data, identify root causes, and coordinate resolutions when necessary.
• Support Billing Operations: Assist with pricing, rating, invoicing, subscriptions, billing runs, and other billing-related processes to maintain accuracy and operational continuity.
• Manage System Integrations: Support and troubleshoot connections between billing platforms and other business systems, including CRM, ERP, payment, and tax solutions.
• Identify Process Improvements: Recognize recurring issues, configuration gaps, and opportunities to improve platform utilization, reporting, and operational efficiency.
• Collaborate with the Team: Work closely with the managed services team, share knowledge, contribute to documentation, and support the development of processes as the practice grows.
• Communicate Effectively: Maintain clear communication with clients and teammates, raise questions when requirements are unclear, and remain receptive to constructive feedback and coaching.

Skills

Billing systems

SQL

Client interaction

Platform administration

Billing operations

Troubleshooting

Tools

Zuora

Oracle

Salesforce

NetSuite

Job description

hammerjack Pty Ltd in the Philippines is seeking a hands-on Managed Services Consultant to support client billing platforms with administration, troubleshooting, and enhancements. You’ll work directly with clients to translate requirements into practical configurations and solutions, balancing 50% enhancements with 50% operational BAU.

The role involves onsite training for 2-3 months, followed by remote work on US night shifts, with a hybrid setup across Makati and Pampanga and collaboration