Remote Inbound Sales & Customer Care Specialist

hammerjack Pty Ltd; Makati; Teletrabalho; PHP 335 000 - 580 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great Place To Work

WFH options

Health insurance Day 1

International client exposure

Resumo da oferta

hammerjack Pty Ltd in the Philippines (Makati/Metro Manila) seeks an Inbound Sales & Customer Service Representative for a fully remote night-shift role. You will handle inbound calls, qualify leads, convert enquiries into sales, and support the sales team while delivering outstanding customer service.

You'll work with international clients, use CRM tools, and maintain records—balancing customer care with sales goals.

Qualificações

• 2–3 years in voice-based customer service or inbound sales in a professional setting.
• Excellent English, telephone etiquette and active listening skills.
• Experience identifying sales opportunities and qualifying leads.
• Ability to resolve inquiries with empathy and escalate when needed.
• Proficiency with CRM platforms and common business tools.

Responsabilidades

• Handle inbound calls promptly, follow procedures and service standards.
• Understand customer needs, qualify leads and direct to the right team.
• Turn enquiries into sales, appointments, or opportunities for the sales team.
• Progress opportunities and coordinate handovers with sales.
• Build rapport, resolve complaints with empathy and provide product information.
• Coordinate with teams and prepare basic call/sales reports.

Conhecimentos

Voice-based service

Inbound sales

Active listening

CRM proficiency

English communication

Team collaboration

Ferramentas

CRM platforms

Call management

MS Office

Google Workspace

Descrição da oferta de emprego

hammerjack Pty Ltd in the Philippines (Makati/Metro Manila) seeks an Inbound Sales & Customer Service Representative for a fully remote night-shift role. You will handle inbound calls, qualify leads, convert enquiries into sales, and support the sales team while delivering outstanding customer service.

You'll work with international clients, use CRM tools, and maintain records—balancing customer care with sales goals.