Billing Platform Consultant — Remote US Night Shift

Hammerjack; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance from Day 1

Complimentary onsite meals

Café bar and drinks

Tenure incentives

Job summary

Hammerjack in the Philippines is seeking a hands-on Managed Services Consultant who understands billing platforms and can help clients maximize value. You will administer billing systems, troubleshoot, and implement enhancements while working directly with clients.

The role splits duties between project work and ongoing support, with 2-3 months of onsite training day shifts, followed by remote work during a US night shift.

Qualifications

• 2–3+ years in billing systems, software support, or managed services.
• Experience with Zuora, Oracle, or other core billing platforms.
• Exposure to CRM and ERP like Salesforce or NetSuite.
• Strong SQL for data validation and troubleshooting.
• Ability to translate business needs into platform configurations.

Responsibilities

• Administer Billing Platforms: day-to-day configuration and maintenance.
• Deliver Platform Enhancements: implement changes based on needs.
• Provide Functional Guidance: assess requirements and propose solutions.
• Handle Support & BAU: investigate issues and manage service requests.
• Troubleshoot & Investigate: use SQL and tools to identify root causes.
• Support Billing Operations: assist with pricing, invoicing, subscriptions.
• Manage System Integrations: troubleshoot connections with CRM/ERP/payments.
• Identify Process Improvements: spot gaps and efficiency opportunities.
• Collaborate with the Team: share knowledge and document processes.
• Communicate Effectively: maintain clear client/teammate communication.

Skills

Billing systems

Zuora/Oracle

CRM/ERP (Salesforce/NetSuite)

SQL

Platform administration

Client-facing

Job description

Hammerjack in the Philippines is seeking a hands-on Managed Services Consultant who understands billing platforms and can help clients maximize value. You will administer billing systems, troubleshoot, and implement enhancements while working directly with clients.

The role splits duties between project work and ongoing support, with 2-3 months of onsite training day shifts, followed by remote work during a US night shift.