Managed Services Consultant

Hammerjack; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance from Day 1

Complimentary onsite meals

Café bar and drinks

Tenure incentives

Job summary

Hammerjack in the Philippines is seeking a hands-on Managed Services Consultant who understands billing platforms and can help clients maximize value. You will administer billing systems, troubleshoot, and implement enhancements while working directly with clients.

The role splits duties between project work and ongoing support, with 2-3 months of onsite training day shifts, followed by remote work during a US night shift.

Qualifications

• 2–3+ years in billing systems, software support, or managed services.
• Experience with Zuora, Oracle, or other core billing platforms.
• Exposure to CRM and ERP like Salesforce or NetSuite.
• Strong SQL for data validation and troubleshooting.
• Ability to translate business needs into platform configurations.

Responsibilities

• Administer Billing Platforms: day-to-day configuration and maintenance.
• Deliver Platform Enhancements: implement changes based on needs.
• Provide Functional Guidance: assess requirements and propose solutions.
• Handle Support & BAU: investigate issues and manage service requests.
• Troubleshoot & Investigate: use SQL and tools to identify root causes.
• Support Billing Operations: assist with pricing, invoicing, subscriptions.
• Manage System Integrations: troubleshoot connections with CRM/ERP/payments.
• Identify Process Improvements: spot gaps and efficiency opportunities.
• Collaborate with the Team: share knowledge and document processes.
• Communicate Effectively: maintain clear client/teammate communication.

Skills

Billing systems

Zuora/Oracle

CRM/ERP (Salesforce/NetSuite)

SQL

Platform administration

Client-facing

Job description

Help clients get more value from their billing platforms. We're looking for a hands-on Managed Services Consultant who understands billing systems, enjoys solving technical and functional challenges, and can help clients make the most of their platforms. If you have experience in billing operations, platform administration, and SQL, and are comfortable working directly with clients to identify practical solutions, we'd love to hear from you.

Work Setup: Full Onsite for 2-3 months Training (Day Shift); Remote after Training Period (US Night Shift)

Schedule: Shifting schedule, transitioning to a long-term night shift after onboarding

Role Overview

As a Managed Services Consultant, you'll support clients beyond implementation by providing ongoing billing platform administration, troubleshooting, and enhancements. Working directly with clients, you'll assess business requirements, advise on platform capabilities, and recommend practical solutions to meet their needs.

This individual contributor role is split between 50% enhancements and 50% support and BAU activities, with the opportunity to help establish processes and ways of working within a growing managed services practice.

Key Responsibilities

• Administer Billing Platforms: Perform day-to-day platform administration, configuration, maintenance, and other activities to support client billing operations.

• Deliver Platform Enhancements: Understand client requirements and implement configuration changes, workflow improvements, and enhancements based on business needs.

• Provide Functional Guidance: Assess client requirements and determine whether existing billing platform capabilities can support their intended processes, recommending practical solutions where applicable.

• Handle Support & BAU Activities: Investigate and resolve platform issues, manage service requests, and provide ongoing operational support within agreed service commitments.

• Troubleshoot & Investigate: Use SQL and available diagnostic tools to investigate issues, validate data, identify root causes, and coordinate resolutions when necessary.

• Support Billing Operations: Assist with pricing, rating, invoicing, subscriptions, billing runs, and other billing-related processes to maintain accuracy and operational continuity.

• Manage System Integrations: Support and troubleshoot connections between billing platforms and other business systems, including CRM, ERP, payment, and tax solutions.

• Identify Process Improvements: Recognize recurring issues, configuration gaps, and opportunities to improve platform utilization, reporting, and operational efficiency.

• Collaborate with the Team: Work closely with the managed services team, share knowledge, contribute to documentation, and support the development of processes as the practice grows.

• Communicate Effectively: Maintain clear communication with clients and teammates, raise questions when requirements are unclear, and remain receptive to constructive feedback and coaching.

Skills & Experience

• At least 2–3+ years of relevant experience in billing systems, software support, platform administration, application support, managed services, or similar functions.

• Experience with billing and monetization platforms such as Zuora, Oracle, or other core billing systems.

• Exposure to CRM and ERP platforms such as Salesforce, NetSuite, or similar enterprise solutions.

• Strong functional understanding of billing systems and related business processes.

• Hands-on experience with billing platform administration, configuration, support, or enhancements.

• Working knowledge of SQL for data investigation, validation, and troubleshooting.

• Ability to understand business requirements and translate them into practical platform configurations or solutions.

• Familiarity with system integrations and how billing platforms connect with CRM, ERP, payment, or other enterprise systems.

• Good problem-solving and analytical skills, with the ability to investigate issues and work toward effective resolutions.

• Good written and verbal communication skills, particularly when explaining platform capabilities and technical matters to clients.

• Open to constructive feedback, willing to learn, and comfortable collaborating with teammates and receiving guidance.

• Proactive in seeking clarification and communicating whenever requirements, instructions, or expectations are unclear.

• Willingness and ability to transition to a long-term night shift after onboarding.

Good to Have

• Reporting and analytics experience using any system or reporting tool.

• Familiarity with APIs and system integrations.

• ITIL certification or relevant billing platform certifications.

• Exposure to pricing, rating, usage-based billing, subscriptions, invoicing, or revenue-related processes.

What’s in It for You

• Recognised by Great Place To Work: Ranked #8 Best Workplace in the Philippines and #3 Best Workplace in IT-BPM in the Medium category for 2026.

• Work That Fits Real Life: Roles aligned with Australian and US clients, with day and night shift options plus WFH, hybrid and office-based setups depending on the role.

• Room to Grow: Structured onboarding and ongoing Learning & Development programs that help employees build skills, strengthen capability and prepare for broader responsibilities.

• Health Cover From Day 1: Health insurance coverage from Day 1 plus dependent coverage, giving employees and their families added peace of mind from the start.

• Clear Pay, Clear Expectations: Compensation aligned with the role and experience, supported by clear responsibilities and expectations from the outset.

• Work That Connects You to the Client: Work directly with international businesses as part of a dedicated team that operates as an extension of their business.

• Support Beyond Day 1: Our People & Culture and support teams stay involved beyond onboarding, providing day-to-day guidance, employee support, engagement and recognition throughout the employee experience.

Plus the everyday extras: Modern workspaces, complimentary onsite meals, flowing coffee and drinks at our café bar, additional time off and tenure incentives.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.