Managed Services Consultant

hammerjack; Makati; Hybrid; PHP 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Hybrid work options Makati/Pampanga

Barista coffee on demand

Free weekly meals on-site

Health coverage with dependents

Transparent salary packages

Ongoing training & growth

Global client exposure

Zusammenfassung

hammerjack Pty Ltd in the Philippines is seeking a hands-on Managed Services Consultant to support client billing platforms with administration, troubleshooting, and enhancements. You’ll work directly with clients to translate requirements into practical configurations and solutions, balancing 50% enhancements with 50% operational BAU.

The role involves onsite training for 2-3 months, followed by remote work on US night shifts, with a hybrid setup across Makati and Pampanga and collaboration

Qualifikationen

• 2–3+ years of relevant experience in billing systems, software support, platform administration, or similar functions.
• Experience with billing and monetization platforms such as Zuora, Oracle, or other core billing systems.
• Exposure to CRM and ERP platforms such as Salesforce, NetSuite, or similar enterprise solutions.
• Strong functional understanding of billing systems and related business processes.
• Hands-on experience with billing platform administration, configuration, support, or enhancements.

Aufgaben

• Administer Billing Platforms: Perform day-to-day platform administration, configuration, maintenance, and other activities to support client billing operations.
• Deliver Platform Enhancements: Understand client requirements and implement configuration changes, workflow improvements, and enhancements based on business needs.
• Provide Functional Guidance: Assess client requirements and determine whether existing billing platform capabilities can support their intended processes, recommending practical solutions where applicable.
• Handle Support & BAU Activities: Investigate and resolve platform issues, manage service requests, and provide ongoing operational support within agreed service commitments.
• Troubleshoot & Investigate: Use SQL and available diagnostic tools to investigate issues, validate data, identify root causes, and coordinate resolutions when necessary.
• Support Billing Operations: Assist with pricing, rating, invoicing, subscriptions, billing runs, and other billing-related processes to maintain accuracy and operational continuity.
• Manage System Integrations: Support and troubleshoot connections between billing platforms and other business systems, including CRM, ERP, payment, and tax solutions.
• Identify Process Improvements: Recognize recurring issues, configuration gaps, and opportunities to improve platform utilization, reporting, and operational efficiency.
• Collaborate with the Team: Work closely with the managed services team, share knowledge, contribute to documentation, and support the development of processes as the practice grows.
• Communicate Effectively: Maintain clear communication with clients and teammates, raise questions when requirements are unclear, and remain receptive to constructive feedback and coaching.

Kenntnisse

Billing systems

SQL

Client interaction

Platform administration

Billing operations

Troubleshooting

Tools

Zuora

Oracle

Salesforce

NetSuite

Jobbeschreibung

Help clients get more value from their billing platforms. We're looking for a hands-on Managed Services Consultant who understands billing systems, enjoys solving technical and functional challenges, and can help clients make the most of their platforms. If you have experience in billing operations, platform administration, and SQL, and are comfortable working directly with clients to identify practical solutions, we'd love to hear from you.

Work Setup: Full Onsite for 2-3 months Training (Day Shift); Remote after Training Period (US Night Shift)

Schedule: Shifting schedule, transitioning to a long-term night shift after onboarding

Role Overview

As a Managed Services Consultant, you'll support clients beyond implementation by providing ongoing billing platform administration, troubleshooting, and enhancements. Working directly with clients, you'll assess business requirements, advise on platform capabilities, and recommend practical solutions to meet their needs.

This individual contributor role is split between 50% enhancements and 50% support and BAU activities, with the opportunity to help establish processes and ways of working within a growing managed services practice.

Key Responsibilities

• Administer Billing Platforms: Perform day-to-day platform administration, configuration, maintenance, and other activities to support client billing operations.

• Deliver Platform Enhancements: Understand client requirements and implement configuration changes, workflow improvements, and enhancements based on business needs.

• Provide Functional Guidance: Assess client requirements and determine whether existing billing platform capabilities can support their intended processes, recommending practical solutions where applicable.

• Handle Support & BAU Activities: Investigate and resolve platform issues, manage service requests, and provide ongoing operational support within agreed service commitments.

• Troubleshoot & Investigate: Use SQL and available diagnostic tools to investigate issues, validate data, identify root causes, and coordinate resolutions when necessary.

• Support Billing Operations: Assist with pricing, rating, invoicing, subscriptions, billing runs, and other billing-related processes to maintain accuracy and operational continuity.

• Manage System Integrations: Support and troubleshoot connections between billing platforms and other business systems, including CRM, ERP, payment, and tax solutions.

• Identify Process Improvements: Recognize recurring issues, configuration gaps, and opportunities to improve platform utilization, reporting, and operational efficiency.

• Collaborate with the Team: Work closely with the managed services team, share knowledge, contribute to documentation, and support the development of processes as the practice grows.

• Communicate Effectively: Maintain clear communication with clients and teammates, raise questions when requirements are unclear, and remain receptive to constructive feedback and coaching.

Skills & Experience

• At least 2–3+ years of relevant experience in billing systems, software support, platform administration, application support, managed services, or similar functions.

• Experience with billing and monetization platforms such as Zuora, Oracle, or other core billing systems.

• Exposure to CRM and ERP platforms such as Salesforce, NetSuite, or similar enterprise solutions.

• Strong functional understanding of billing systems and related business processes.

• Hands-on experience with billing platform administration, configuration, support, or enhancements.

• Working knowledge of SQL for data investigation, validation, and troubleshooting.

• Ability to understand business requirements and translate them into practical platform configurations or solutions.

• Familiarity with system integrations and how billing platforms connect with CRM, ERP, payment, or other enterprise systems.

• Good problem-solving and analytical skills, with the ability to investigate issues and work toward effective resolutions.

• Good written and verbal communication skills, particularly when explaining platform capabilities and technical matters to clients.

• Open to constructive feedback, willing to learn, and comfortable collaborating with teammates and receiving guidance.

• Proactive in seeking clarification and communicating whenever requirements, instructions, or expectations are unclear.

• Willingness and ability to transition to a long-term night shift after onboarding.

Good to Have

• Reporting and analytics experience using any system or reporting tool.

• Familiarity with APIs and system integrations.

• ITIL certification or relevant billing platform certifications.

• Exposure to pricing, rating, usage-based billing, subscriptions, invoicing, or revenue-related processes.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on-site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long‑term careers they're proud of, across accounting, tech, admin, and marketing.