Remote Night-Shift Inbound Sales & Service Pro

Hammerjack; Metro Manila; Remote; PHP 335,000 - 536,000; Full time

Benefits offered by this job

Health insurance from day one

WFH/night shift options

Complimentary onsite meals

Recognition & support programs

Job summary

Hammerjack in the Philippines seeks an Inbound Sales & Customer Service Representative who will be the first point of contact for incoming customer calls, answering enquiries, qualifying leads, and turning enquiries into sales while delivering a positive experience.

This fully remote night-shift role supports Australian and US clients, with opportunities to upsell, coordinate with sales teams, and maintain accurate records.

Qualifications

• At least 2–3 years of voice-based customer service or inbound sales experience in a professional setting.
• Strong written and verbal English, excellent telephone etiquette and active listening.
• Experience identifying sales opportunities, qualifying leads, and supporting conversions.
• Ability to resolve enquiries with empathy, patience, and sound judgement on escalation.
• Proficiency with CRM platforms and common business tools; quick to learn new systems.

Responsibilities

• Answer inbound calls promptly and professionally, manage overflow, and follow service standards.
• Understand customer needs, answer product questions, and qualify buying intent.
• Turn enquiries into sales, appointments, or opportunities for the sales team.
• Follow through with prospective customers and coordinate handovers with the sales team.
• Build rapport, handle complaints with empathy, and provide clear product information.
• Coordinate with sales, service, and operations to fulfil requests and generate reports when needed.

Skills

Inbound sales

Customer service

English proficiency

Lead qualification

CRM proficiency

Call handling

Tools

CRM platforms

MS Office

Google Workspace

VoIP systems

Job description

Hammerjack in the Philippines seeks an Inbound Sales & Customer Service Representative who will be the first point of contact for incoming customer calls, answering enquiries, qualifying leads, and turning enquiries into sales while delivering a positive experience.

This fully remote night-shift role supports Australian and US clients, with opportunities to upsell, coordinate with sales teams, and maintain accurate records.