Billing & Payments Lead: Invoicing, Collections & Ops

MGen; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

MGEN is seeking a Billing and Payments Lead to oversee end-to-end billing and payment processes for RES customers. You will lead daily billing operations, coordinate with internal and external stakeholders, and implement controls to ensure accuracy and regulatory compliance.

The role requires 4-6 years in billing/collections or related fields, with supervisory experience and strong Excel skills. A Bachelor's degree is preferred; regulatory knowledge is a plus.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience in billing, collections, customer account management, or utility operations.
• Supervisory or team leadership experience preferred.
• Knowledge of electricity retail operations, energy billing, and IEMOP processes is advantageous.
• Strong analytical and stakeholder management skills.
• Advanced proficiency in Excel and billing systems.

Responsibilities

• Billing Operations Management: Oversee pre-billing activities, validation and encoding of billing parameters and customer accounts; ensure accurate and timely generation of monthly bills.
• Payment Monitoring and Collection: Monitor collections and AR; reconcile billing and payments; coordinate with collection teams, finance, and customers; track overdue accounts.
• Customer Account Management: Supervise disconnection notices and demand letters; ensure compliance with policies and regulatory requirements; handle escalated inquiries.
• Invoicing and Market Transactions: Oversee creation and processing of invoices; review IEMOP-related transactions and documentation; coordinate invoice reconciliation and settlements.
• Process Governance and Leadership: Develop billing controls and SOPs; monitor KPIs; lead and develop Billing and Payments Associates; identify process improvements.

Skills

Analytical skills

Problem-solving

Stakeholder management

Education

Bachelor's Degree in Accountancy, Finance, Business Administration, Economics, Engineering, or related field

Job description

MGEN is seeking a Billing and Payments Lead to oversee end-to-end billing and payment processes for RES customers. You will lead daily billing operations, coordinate with internal and external stakeholders, and implement controls to ensure accuracy and regulatory compliance.

The role requires 4-6 years in billing/collections or related fields, with supervisory experience and strong Excel skills. A Bachelor's degree is preferred; regulatory knowledge is a plus.